Senior SRE & Production Services Lead

Chubb; Colombia; On-site; COP 180,000,000 - 280,000,000; Full time

Job summary

Chubb is seeking a leadership role to run the NA Commercial Insurance Production Services and Site Reliability Engineering (SRE) function from the engineering center in Bogota. You will ensure 99.9% availability by aligning software engineering with IT operations and mentoring junior engineers across regional teams.

The role emphasizes cross-functional collaboration with development, testing, and business units to embed reliability in the SDLC and drive architectural improvements for scalable,

Qualifications

• 10+ years in SRE, platform engineering, or production operations.
• 5+ years in a lead or senior individual contributor capacity.
• Strong reasoning, analytical thinking and troubleshooting skills for applications, including RCA & memory debugging.
• Experience with observability and monitoring tools (ELK Stack, Application Insights, Splunk, Kibana, AppDynamics, DynaTrace).
• Basic/intermediate knowledge of databases such as MS SQL Server.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Lead a team of SREs; mentor engineers on reliability practices.
• Team building and performance evaluation of production services/SRE staff in CECC.
• Partner with development, testing and business teams to embed reliability requirements into the SDLC.
• Partner with development, infrastructure teams to ensure lower environment stability across CI footprint.
• Act as the escalation point for major incidents and production crises.
• Define and own SLAs, SLOs, SLIs, and error budgets across CI portfolio.
• Lead incident response, blameless post-mortems, and remediation follow-through.
• Drive reduction in MTTR and MTTD across the production estate.
• Enforce change management, release gating, and production readiness reviews.
• Establish on-call practices, runbooks, and operational playbooks.
• Report on production health metrics to senior stakeholders.
• Partner with Bogota leadership team in overseeing AMS MSM vendor engagement.
• Design and implement observability frameworks (metrics, logs, traces).
• Build self-healing automation to reduce toil and manual intervention.
• Own capacity planning, performance baselining, and scalability initiatives.

Skills

SRE

Platform engineering

Production operations

Observability

Troubleshooting

Memory debugging

Tools

ELK Stack

Application Insights

Splunk

Kibana

AppDynamics

DynaTrace

Job description

Chubb is seeking a leadership role to run the NA Commercial Insurance Production Services and Site Reliability Engineering (SRE) function from the engineering center in Bogota. You will ensure 99.9% availability by aligning software engineering with IT operations and mentoring junior engineers across regional teams.

The role emphasizes cross-functional collaboration with development, testing, and business units to embed reliability in the SDLC and drive architectural improvements for scalable,