Senior Salesforce Developer

Zoolatech; Colombia; Híbrido; COP 120.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

Zoolatech is seeking an experienced Salesforce Developer to join our team on a direct independent contractor basis in Colombia. You’ll work on Service Cloud, case management, and integrations with Snowflake and data platforms, contributing to AI-enabled tools and omnichannel support.

You will participate in DFR and Ops Review, rotate into triage roles, monitor KPIs, and collaborate with engineering on AI case summarization and routing orchestration. Strong spoken English required.

Formación

• 5+ years of experience in Salesforce development or related roles.
• Apex
• LWC
• Flows
• Service Cloud
• Salesforce integrations
• Routing/orchestration
• Observability/monitoring platforms
• AI/agentic Salesforce experience
• Salesforce → Snowflake integration
• Strong spoken English

Responsabilidades

• Support unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related systems.
• Work on AI Case Summarization, bulk communications platform, omnichannel routing, and case orchestration.
• Rotate into the DFR role to triage alerts, monitor platform health KPIs, investigate failures, and document findings.

Conocimientos

Apex

LWC

Flows

Service Cloud

Salesforce integrations

Routing/orchestration

Observability

AI Salesforce experience

Snowflake integration

English fluency

Descripción del empleo

As a Salesforce Developer, you’ll work on the team that builds and improves the systems that support customer service and operational processes. You’ll contribute to Salesforce Service Cloud, case management, omnichannel support, AI-powered tools, customer communications, and integrations with data platforms and other systems. You’ll also participate in the team’s DFR and weekly Ops Review processes.

Responsibilities

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Skills Required

• 5+ years of experience
• Apex
• LWC
• Flows
• Service Cloud
• Salesforce integrations
• Routing/orchestration
• Other observability/monitoring platforms.
• AI/agentic Salesforce experience
• Salesforce → Snowflake specifically
• Strong spoken English

Engagement Model: Direct Independent Contractor (Please read carefully)

This is an independent contractor opportunity based on a direct contractual relationship between Zoolatech and the individual service provider.

To facilitate this direct partnership, we engage with professionals who are registered and operate as a sole proprietorship, private entrepreneur, or an equivalent self-employment status in your country.

Please note, our model does not accommodate contracts through third-party intermediaries such as agencies, incubators, or umbrella companies. The essential requirement is your ability to enter into a service agreement and invoice Zoolatech directly. This is not an offer of direct employment

Please note that only candidates whose profiles closely match our requirements will be contacted.