Senior Quality Evaluator: Call & Email Excellence

Concentrix Corporation; Bogotá ciudad; Hybrid; COP 46,872,000 - 78,120,000; Full time

Job summary

Concentrix Corporation in Bogota, Colombia (Plaza Titan) seeks a Sr. Quality Evaluator - Unilingual for full-time work on site. The role involves monitoring calls, emails, and chat for adherence to quality standards and supporting program improvements.

You will participate in calibration sessions, audits, and knowledge maintenance to ensure high-quality service delivery and accurate performance reporting to stakeholders.

Qualifications

• Monitors and evaluates inbound/outbound calls, emails, and chat for quality.
• Assesses conformance to established quality standards and criteria.
• Supports calibration sessions to ensure scoring consistency.

Responsibilities

• Monitor and evaluate calls, emails, and chat to ensure quality and accuracy.
• Meet productivity expectations for evaluations and reporting to stakeholders.
• Participate in calibration and internal quality audits to improve processes.
• Maintain up-to-date knowledge of client products, services, and program strategies.
• Assist in maintaining forms and legends documents; support metrics reviews.

Job description

Concentrix Corporation in Bogota, Colombia (Plaza Titan) seeks a Sr. Quality Evaluator - Unilingual for full-time work on site. The role involves monitoring calls, emails, and chat for adherence to quality standards and supporting program improvements.

You will participate in calibration sessions, audits, and knowledge maintenance to ensure high-quality service delivery and accurate performance reporting to stakeholders.