Senior Medicaid Analytics & Tech Support Engineer - Remote

SAS; Colombia; Hybrid; COP 377,216,000 - 502,955,000; Full time

Benefits offered by this job

Medical plans

401k plan

Tuition assistance

Paid time off

Winter break

Job summary

SAS is seeking a Sr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in partnership with a State Medicaid agency.

The role blends deep SAS expertise with Medicaid domain knowledge to drive customer outcomes. You will establish trusted advisor relationships with Medicaid stakeholders, provide guidance on maximizing SAS usage, develop training materials, and collaborate across SAS teams to resolve

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or related field.
• 8+ years of experience supporting enterprise analytics platforms or complex data-driven solutions.
• 5+ years of hands-on experience with SAS software supporting healthcare analytics and reporting.
• Experience working with State Medicaid programs supporting population health, program integrity, quality measurement, or health equity analysis.
• Strong knowledge of SAS technologies including SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.
• Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
• Strong communication and presentation skills across technical and non-technical audiences.
• Willingness to travel onsite (2–4 times per month) to Columbia, SC.

Responsibilities

• Provide advanced technical support for SAS analytics and data-driven solutions across multi-tier enterprise environments.
• Establish trusted advisor relationships with Medicaid stakeholders, including program leadership, technical teams, and end users.
• Deliver consultative guidance on the effective use of SAS, tailoring recommendations to complex, highly mature customer use cases.
• Develop targeted documentation and learning experiences that improve business and technical stakeholder understanding of data, analytics, and reporting.
• Partner with SAS Customer Success to design and develop training materials and custom learning sessions for business users and establish communities of practice to promote knowledge sharing and best practices.
• Support organizational change associated with new analytic capabilities, data products, and reporting solutions.
• Provide mentorship to technical peers and analytic resources, fostering standardized practices and continuous capability development.
• Evaluate current solution usage against evolving business and regulatory requirements; recommend enhancements to maximize value and adoption.
• Collaborate with the Government Technical Support Team to provide Level 2/Level 3 support as necessary.
• Contribute to planning and execution of new initiatives by advising on resource needs, sequencing work, and time/cost considerations from a production support perspective.
• Lead or support complex troubleshooting efforts, including root cause analysis and remediation for production issues, system performance challenges, and data integrity concerns.
• Coordinate across SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes. Identify, define and assist with scoping new solution opportunities while ensuring alignment with existing production environments.
• Communicate effectively with stakeholders at all levels, translating technical findings into clear business impacts and recommendations.
• Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
• Participate in regular onsite engagement in Columbia, SC.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Skills

Medicaid policy

SAS software

Healthcare analytics

Stakeholder management

Education

Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or related field

Tools

SAS Viya

SAS Data and AI Studio

Visual Analytics

Visual Investigator

Job description

SAS is seeking a Sr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in partnership with a State Medicaid agency.

The role blends deep SAS expertise with Medicaid domain knowledge to drive customer outcomes. You will establish trusted advisor relationships with Medicaid stakeholders, provide guidance on maximizing SAS usage, develop training materials, and collaborate across SAS teams to resolve