Senior Key Account Manager - High-Value Gaming (Colombia)

Kaizen Gaming; Bogotá; On-site; COP 164,263,000 - 295,673,000; Full time

Job summary

Kaizen Gaming, the team powering Betano, is seeking a Key Account Manager for the Colombian market. You will oversee a portfolio of high-net-worth customers, focusing on loyalty and personalized experiences delivered within a sustainable framework.

Responsibilities include managing relationships, coordinating rewards, hosting events, and driving activity at key lifecycle points. Fluency in Spanish and English, plus strong relationship and analytical skills, are required.

Qualifications

• Bachelor's and/or Master's degree in Marketing/Business Administration/Management or related field.
• Native Spanish with good English.
• Strong relationship-building and customer-service mindset.
• Commercial acumen with analytical and organizational skills.

Responsibilities

• Manage portfolio of high-net-worth Key Accounts in Colombia.
• Build strong personal relationships to foster loyalty and increase lifetime value.
• Monitor customer performance and ensure timely rewards and rewards program delivery.
• Provide top-tier customer service as primary contact across channels.
• Plan and host local/global Key Account events with other teams.
• Identify lifecycle opportunities to drive activity and growth.
• Represent the voice of Key Accounts and provide feedback for better customer experience.

Skills

Relationship building

Analytical skills

Organizational skills

MS Office

Communication skills

Willingness to travel

Education

Bachelor's and/or Master's in Marketing/Business Administration/Management

Tools

MS Office

Job description

Kaizen Gaming, the team powering Betano, is seeking a Key Account Manager for the Colombian market. You will oversee a portfolio of high-net-worth customers, focusing on loyalty and personalized experiences delivered within a sustainable framework.

Responsibilities include managing relationships, coordinating rewards, hosting events, and driving activity at key lifecycle points. Fluency in Spanish and English, plus strong relationship and analytical skills, are required.