Senior Integration/Solution Engineer

Outsourced; Medellín; On-site; COP 287,825,000 - 383,767,000; Full time

Job summary

Kasada seeks an experienced Enterprise Integration Specialist to advise and guide enterprise customers on Kasada solutions and infrastructure. You will lead complex integration projects, document customer setups, and resolve advanced issues across CDNs and web applications.

Applicants should bring strong JavaScript/TypeScript skills, experience with AWS/CDN ecosystems, and a data-driven mindset to optimize customer outcomes and retention in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity or related field or equivalent experience.
• 5+ years of experience in a related function with direct customer projects.
• Experience in a highly technical integration role and JavaScript troubleshooting would be a bonus.

Responsibilities

• Serve as the technical expert and trusted advisor for our Enterprise customers.
• Lead complex Enterprise customer integration projects.
• Understand and maintain documentation around customer infrastructure and Kasada configuration.
• Resolve complex customer support tickets involving CDNs, source code, and web apps.
• Coordinate with cross-functional teams to resolve application issues and communicate progress.

Skills

JavaScript/TypeScript

Customer service

Analytical thinking

DNS understanding

Cloud providers (AWS)

Data analytics

Education

Bachelor's degree in CS/Cybersecurity or related

Tools

CloudFront

Akamai

Section.io

Splunk

Tableau

PowerBI

Job description

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.

We've grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we're spread across the world protecting some of the most well-known brands on the face of the earth.

We're an innately curious team that's not afraid to bring bold ideas to create better ways of solving problems. We're looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

What You Will Be Doing

• Act as the technical expert and trusted advisor for our Enterprise customers and prospects. Provide guidance, and best practice advice and assessment related to Kasada and our customer's infrastructure
• Leading complex Enterprise customer integration projects
• Understand and maintain documentation around the customer infrastructure, workflows and configuration of Kasada instance/s.
• Solve complex customer support tickets often involving CDNs, source code, and web application issues.
• On behalf of the customer, engage collaboratively with other teams at Kasada when additional expertise is needed around communication, investigation, and resolution of application issues
• Coordinate with others to initiate, join, or monitor Zoom/ Screen share sessions as requested by customers
• Provide escalation assistance as needed for all other Premium tickets
• Work proactively with Enterprise customers on activities such as product impact reports, coordinating upgrades, communicating upcoming features, and ensuring their implementation is running smoothly.
• Monitoring customer traffic patterns and providing insights.
• Serve as a trusted advisor to strategic customers, addressing implementation concerns and helping them optimize their use of Kasada's solutions.

Further opportunities to contribute to other projects and initiatives are open to you and your passions.

What You Will Be Working With

• Scripting and Automation: JavaScript, TypeScript
• Mobile:
  • Fully Native
  • Hybrid/WebView
  • ReactNative
• Traffic Analysis: Tools and techniques for analyzing network traffic and identifying anomalies.
• Collaborative Environments: Cross-functional teamwork with SecOps, Product, Engineering, and Technical Support teams.

What You'll Bring

Combining technical ingenuity and out-of-this-world customer service, you will be hungry for continual learning, while also bringing your personal expertise to the team, through:

• Successfully managed Enterprise customer engagements to completion and customer satisfaction, with a real passion for working directly with customers, bonus if those customers were large and complex!
• Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
• Exceptional verbal and written organizational, presentation, and communication skills, with a strong degree of empathy for the customer experience, and ability to "speak customer"
• Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative.
• Proficiency in at least one programming language; ideally JavaScript/Typescript
• Absolute understanding of how the DNS works
• Basic understanding of MacOS and Unix Terminal commands
• Knowledge or experience in using and troubleshooting issues with CDNs like Cloudfront/Akamai/Section.io...
• Past experience with cloud providers, preferably AWS
• Data driven with strong experience working with data analytics tools such as Splunk, Tableau or PowerBI
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment.
• Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities.
• A team player with strong interpersonal skills and the ability to effectively operate with a wide variety of people and roles
• Willingness to travel periodically based on customer and business need

Qualifications:

• Bachelor's degree in Computer Science, Cybersecurity or a related field (or equivalent practical experience).
• Experience: 5+ years of experience in a related function is required. Direct customer projects and engagement experience in pre or post-sales or professional services functions.
• Previous experience in a highly technical integration role, preferably in a software environment with Javascript troubleshooting experience as a Technical Account Manager or Integration Engineer or equivalent would be a bonus