Senior HR Specialist (HR Operations) [Hybrid]

Centro de Empleo y Talento; Bogotá; On-site; COP 226,787,000 - 323,981,000; Full time

Job summary

Centro de Empleo y Talento en Bogotá busca un Senior HR Specialist para gestionar transacciones complejas del ciclo de vida del empleado en Workday, y resolver casos HR y temas de nómina con precisión y cumplimiento.

Trabajarás con EE. UU. y Canadá, brindando guía a HR Specialists, fortaleciendo servicios y procesos para mejorar la calidad y eficiencia operativa.

Qualifications

• Bachelor's degree o experiencia equivalente.
• 4 a 6 años de experiencia en HR Operations Shared Services o HR Generalist.
• Fuerte experiencia en Workday.
• Experiencia en transacciones complejas del ciclo de vida del empleado.
• Inglés fluido hablado y escrito por trabajar con EE. UU. y Canadá.

Responsibilities

• Gestionar transacciones y resoluciones de casos complejos del ciclo de vida en Workday (nuevas contrataciones, onboarding, transferencias, promociones, cambios organizacionales, actualizaciones de compensación, terminaciones).
• Revisar y auditar transacciones de HR para precisión y cumplimiento.
• Atender consultas escaladas de empleados y gerentes; manejar asuntos sensibles.
• Ser experto en Workday y procesos de HR Operations, guiando y capacitando a HR Specialists.
• Apoyar onboarding y desarrollo de nuevos integrantes y asesorar sobre interpretación de políticas.
• Coordinar resolución de escalaciones de nómina y colaborar con Payroll para resolver problemas recurrentes.
• Identificar oportunidades de mejora operativa, apoyar estandarización de procesos y pruebas de mejoras del sistema.
• Analizar tendencias del servicio y proponer soluciones; monitorear calidad del servicio y desempeño de casos.

Skills

Workday

Case management

Education

Bachelor's degree or equivalent

Job description

Palabras Clave

• Senior HR Specialist
• HR Operations Specialist
• HR Shared Services Specialist
• HR Generalist
• HR Operations Analyst
• Workday
• employee lifecycle transactions
• HR shared services
• payroll escalations
• case management
• process improvement

Help shape reliable employee experiences across the United States and Canada as a Senior HR Specialist! You will bring advanced Workday expertise to complex employee lifecycle transactions, escalated HR cases, and payroll-related issues. Your work will improve accuracy, compliance, service quality, and operational efficiency while giving you visibility into process improvements, system enhancements, and team development. Join a collaborative environment where your knowledge can guide HR Specialists and strengthen employee services.

Responsabilidades

• Manage complex employee lifecycle transactions and case resolutions in Workday such as new hires onboarding transfers promotions organizational changes compensation updates terminations and offboarding
• Review and audit HR transactions for accuracy and compliance
• Handle escalated employee and manager inquiries and support sensitive employee matters requiring advanced knowledge
• Serve as a Workday and HR Operations process expert providing guidance and training to HR Specialists
• Support onboarding and development of new team members and assist with policy interpretation and process guidance
• Coordinate resolution of payroll-related escalations monitor payroll-impacting transactions for accuracy and timeliness and partner with Payroll to address recurring issues
• Identify operational improvement opportunities support process standardization and participate in system enhancements testing and implementation
• Analyze service trends and recommend solutions
• Monitor service quality and case management performance support SLA and customer satisfaction goals and contribute to knowledge articles and self-service resources

Requerimientos

• Bachelor's degree or equivalent experience
• 4 to 6 years of experience in HR Operations Shared Services or HR Generalist roles
• Strong Workday experience
• Experience handling complex employee lifecycle transactions
• Fluent English in spoken and written as the role works daily with stakeholders in the USA and Canada

Nivel De Educación

• Profesional

Sectores Laborales

• Recursos Humanos

Cargo

• Asistente

Habilidades técnicas:

• Workday
• Case management

Habilidades Interpersonales

• Problem solving
• Stakeholder management