Senior Field Engineer - Enterprise Storage & Hyperscale

Unisys; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Field Engineer to support Enterprise and High-End Storage environments across the portfolio. You will diagnose and repair complex infrastructure, install and validate hardware, and provide Sev 1 support with rapid escalation and recovery.

The role covers on-site and remote support in Bogotá, Sabana perimeter, and nationwide locations, with extended travel to remote regions as needed. A 4–6 year background in this area and a GED or diploma are expected, with possible

Formación

• High School Diploma or GED is required.
• May require technical certification or an Associate Degree.
• Typically 4–6 years of experience in the area of responsibility.

Responsabilidades

• Serve as Field Engineer for Enterprise and High-End Storage environments across the company’s product and service portfolio.
• Perform break/fix diagnostics and repair for enterprise servers, storage platforms, and related infrastructure to restore services within SLA.
• Execute installations and implementations of enterprise hardware and storage solutions with configuration, validation, and post-install stabilization.
• Provide technical support for Sev 1/priority events with rapid troubleshooting and escalation coordination.
• Deliver support to strategic enterprise and hyperscale customers including Unilever, Henkel, Pure Storage, Amazon, BT, Quantum, and Internal Systems.
• Provide on-site and remote support across Bogotá, Sabana perimeter, and nationwide locations, including extended travel to remote regions.
• Use advanced diagnostic tools to resolve issues involving servers, storage, operating systems, and related infrastructure.
• Collaborate with engineering teams, technical support, and vendors to resolve escalated incidents and complex challenges.
• Maintain accurate service documentation and timely ticket closures in line with procedures.
• Maintain required certifications and continuously update product knowledge across supported platforms.

Educación

High School Diploma or GED

Technical certification or Associate Degree

Descripción del empleo

Unisys is seeking a Field Engineer to support Enterprise and High-End Storage environments across the portfolio. You will diagnose and repair complex infrastructure, install and validate hardware, and provide Sev 1 support with rapid escalation and recovery.

The role covers on-site and remote support in Bogotá, Sabana perimeter, and nationwide locations, with extended travel to remote regions as needed. A 4–6 year background in this area and a GED or diploma are expected, with possible