Senior Engineer

Orange Business; Bogotá; Híbrido; COP 120.000.000 - 200.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global opportunities

Hybrid work environment

Professional development

Career growth

Well-being programs

Reward programs

Descripción de la vacante

Viaccess-Orca, a subsidiary of Orange Group, seeks a Senior System Engineer to deploy, integrate and support complex video delivery platforms. The role emphasizes hands-on work, collaboration with international teams, and ownership of technical activities.

You will work across Linux systems, cloud-native tooling (Kubernetes, Docker), middleware, and databases, ensuring high reliability in mission-critical environments while communicating clearly with customers.

Formación

• Minimum 5 years of experience in systems integration, infrastructure, or platform engineering.
• Hands-on experience in Linux-based systems, scripting, and middleware setup.
• Familiarity with video delivery concepts and/or OTT platforms is a plus.
• Experience in Agile and ITIL service management practices.
• Exposure to cloud-native tools (Kubernetes, containers) is highly desirable.

Responsabilidades

• Participate in integration, deployment, configuration, and testing of software components.
• Troubleshoot and resolve system issues in development and production environments (L2/L3).
• On-call support for incidents management.
• Assist in maintenance activities and changes in coordination with the team.
• Document solutions, configurations, and procedures to support maintainability.
• Coordinate activities with internal stakeholders (R&D, Product, DevOps, PM).
• Provide visibility on progress, risks, and technical issues to leaders.
• Support evolution toward cloud-native architectures (Kubernetes, microservices).

Conocimientos

Linux

Scripting

Middleware

Agile ITIL

Cloud-native

Kubernetes

Docker

Educación

Engineering degree

Herramientas

Oracle

MongoDB

ELK stack

Descripción del empleo

About The Role

Viaccess-Orca (VO), a subsidiary of Orange Group, delivers video and security solutions for operators worldwide. In LATAM, VO provides the backend, front-end, and security layers of a video platform, integrating with multiple external systems and technologies.

This position is for a Senior System Engineer who will be a key technical contributor in the deployment, integration, and support of complex video delivery platforms. While the role does not include formal team leadership, the engineer is expected to collaborate closely with technical leaders, internal teams, and customer stakeholders, acting as a pillar in the execution of technical activities with ownership and accountability.

The environment is mission-critical and technically demanding, with opportunities to work hands‑on, interface with international teams, and grow technical depth across cloud‑native and video delivery ecosystems.

Main Responsibilities

Engineering & Execution

• Participate in the integration, deployment, configuration, and testing of software components.
• Troubleshoot and resolve system issues in development and production environments (Level 2/3 support).
• On call support for incidents management.
• Assist in maintenance activities and implementation of changes in coordination with the team.
• Document solutions, configurations, and procedures to support maintainability.

Customer Interaction

• Work directly with customer technical teams during project execution and support phases.
• Provide clear, professional communication (written and verbal) in both proactive and reactive interactions.
• Participate in knowledge transfer sessions and, when applicable, assist with customer training.

Collaboration & Coordination

• Coordinate activities with internal stakeholders (R&D, Product, DevOps, Project Management).
• Provide visibility on progress, risks, and technical issues to project and technical leaders.
• Ensure alignment of execution with business and project priorities.

Continuous Improvement

• Contribute to the definition and enhancement of operational and technical standards.
• Participate in post‑incident reviews and propose improvements to prevent recurrence.
• Support the evolution of the solution towards cloud‑native architectures (Kubernetes, MongoDB, microservices).

Technical Environment

• OS & Infrastructure: Advanced Linux administration, proxy configuration, F5 load balancers, basic networking (DNS, VPN, routing).
• Monitoring & Observability: ELK Stack (Elasticsearch, Logstash, Kibana), Grafana, Fluent Bit.
• Scripting & Automation: Bash, Python, or Perl.
• Middleware & Databases: JBoss, Squid, Oracle, MongoDB.
• Modernization Stack: Kubernetes, Docker, microservices architecture.
• Video Delivery Ecosystem: DRM, packaging, CDN integration, CRM, media players, UI frameworks.

Required Experience and Skills

Technical Skills

• Minimum 5 years of experience in systems integration, infrastructure, or platform engineering.
• Hands‑on experience in Linux‑based systems, scripting, and middleware setup.
• Familiarity with video delivery concepts and/or OTT platforms is a plus.
• Experience in environments using Agile and ITIL service management practices.
• Exposure to cloud‑native tools (Kubernetes, containers) is highly desirable.

Soft Skills

• Strong written and verbal communication skills in customer‑facing contexts.
• Ability to collaborate with cross‑functional teams across different time zones.
• High level of ownership, attention to detail, and problem‑solving mindset.
• Willingness to learn, take initiative, and grow within a dynamic technical environment.

Languages

• English: Fluent (mandatory – spoken and written).
• Spanish: Native or fluent.
• French: Nice to have.

Performance Objectives

• Deliver integration and support tasks effectively, with high technical quality.
• Collaborate efficiently with team members and maintain strong communication with customers.
• L2/L3 support for incidents contributing with troubleshooting, restoration and investigation.
• Escalate complex technical cases to Level 4 support, ensuring timely follow‑up and effective communication to facilitate accurate incident and problem resolution.
• Ensure platform stability and reliability by executing tasks with precision.
• Identify and propose improvements in tools, practices, or procedures.
• Support the team in knowledge sharing and documentation initiatives.

About You

You hold an Engineering degree in Computer Engineering, Systems Engineering, IT, or a closely related technical field with over 10 years of experience in multi‑technology environments, including more than 5 years focused on system integration.

You bring open‑mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What We Offer

• Global opportunities: Work in multi‑national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: training programs and upskilling/re‑skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: Health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled‑friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.