Senior Dispatcher

Lean Solutions Group; Medellín; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Lean Solutions Group in Medellín is seeking a Senior Dispatcher to coordinate shipments in real time, confirm on-time pickups and deliveries, and resolve operational issues within our transportation management platform.

You will manage ad hoc shipments, maintain shipment data, and respond to customer inquiries with clear communication and professionalism, thriving in a fast-paced, high-responsibility role.

Formación

• 4-5 years of relevant experience in logistics/transportation
• Ability to analyze and resolve operational issues independently
• Strong judgment on when to escalate a situation
• Experience handling complex situations with minimal supervision
• Strong verbal and written communication skills

Responsabilidades

• Provide real-time location updates for shipments (Track & Trace)
• Confirm on-time pickups and deliveries
• Identify and resolve operational issues quickly and effectively
• Respond to customer emails and inquiries promptly and professionally
• Price, quote, and secure carrier capacity for ad hoc shipments
• Manage shipment documentation (BOLs, PODs, and more)
• Maintain accurate shipment data in TMS and Excel

Conocimientos

Logistics experience

Dispatching

TMS

Herramientas

Excel

TMS

Descripción del empleo

We're Hiring! Senior Dispatcher - Overnight

We are looking for a Senior Dispatcher to join our team in Medellín (On-site). This role is responsible for coordinating and tracking shipments in real time, confirming on-time pickups and deliveries, and independently resolving operational issues within our transportation management platform.

What you'll do in this role:

• Provide real-time location updates for shipments in progress (Track & Trace)
• Confirm on-time pickups and deliveries
• Identify and resolve operational issues quickly and effectively
• Respond to customer emails and inquiries promptly and professionally
• Price, quote, and secure carrier capacity for ad hoc shipments
• Manage shipment documentation (BOLs, PODs, and more)
• Maintain accurate shipment data in TMS and Excel

What we're looking for in a Senior profile:

• 4-5 years of relevant experience in logistics/transportation
• Ability to analyze and resolve operational issues independently
• Strong judgment on when to escalate a situation
• Greater proficiency quoting, booking, and securing coverage for ad hoc shipments
• Experience handling complex situations with minimal supervision
• Strong verbal and written communication skills (phone, email, chat)
• Comfortable working in a fast-paced, multitasking environment

If you're passionate about logistics, thrive under pressure with strong organizational skills, and are ready to take on a role with greater ownership and growth potential, we want to hear from you!