Senior Customer Service & Order Management

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá ciudad; Híbrido; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Sr Representative Customer Service Operations in Bogotá to manage full cycle orders, invoicing and customer inquiries. You will collaborate with logistics, finance and QA teams across the pharma and MedTech sectors to deliver high-quality service, resolve issues quickly, and improve overall operational performance.

The role requires a professional degree in business or related fields, fluency in Portuguese, 2–4 years in customer service or supply chain roles, SAP

Formación

• Bachelor's degree in Business Administration, International Business, Industrial Engineering, Logistics or related field is required.
• Advanced Portuguese language is required.
• 2–4 years experience in Customer Service, Order Management, Supply Chain, Logistics Operations or related areas.
• ERP systems knowledge, preferably SAP, is required.
• MS Office (Excel & Outlook) proficiency is required.
• Hybrid work availability is required.
• Experience in pharma, MedTech, or multinational environments is preferred.
• English knowledge is preferred.

Responsabilidades

• Manage the complete customer order cycle from creation to delivery, ensuring service level agreements are met.
• Oversee invoicing, corrections, and coordination with finance for credits and debits.
• Resolve inquiries and incidents related to orders, returns, recalls, and other operational requests.
• Collaborate with logistics, warehouses, operations, quality, and finance to investigate root causes and close requests.
• Maintain effective relationships with customers and stakeholders with clear, timely communication.
• Participate in continuous improvement initiatives to increase efficiency and customer satisfaction.
• Support team development and adoption of new initiatives and projects.

Conocimientos

Accountability

Communication

Customer Analytics

Customer Centricity

Customer Service

Order Processing

Process Improvement

CRM Systems

Educación

Bachelor's Degree in Business Administration / Industrial Engineering / Logistics

Herramientas

SAP

Descripción del empleo

Johnson & Johnson is seeking a Sr Representative Customer Service Operations in Bogotá to manage full cycle orders, invoicing and customer inquiries. You will collaborate with logistics, finance and QA teams across the pharma and MedTech sectors to deliver high-quality service, resolve issues quickly, and improve overall operational performance.

The role requires a professional degree in business or related fields, fluency in Portuguese, 2–4 years in customer service or supply chain roles, SAP