Senior Cloud Support Engineer (AWS/Azure) - Remote

truelogic; Bogotá ciudad; A distancia; COP 280.260.000 - 373.680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

USD pay

Paid time off

Autonomy

Work with US companies

Descripción de la vacante

Truelogic is seeking a Technical Support Engineer to join a centralized technology support team. You will provide technical assistance and troubleshooting across enterprise systems and cloud-based environments, focusing on diagnosing issues, supporting users, and maintaining reliable operations in a distributed global setup.

We require senior-level experience in technical IT support, strong troubleshooting skills, and hands-on AWS and/or Azure experience.

Formación

• LATAM-based candidates preferred.
• Senior experience in technical support, IT support, systems administration, cloud support, or related roles.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with AWS and/or Azure.
• Understanding of cloud infrastructure and enterprise IT environments.
• Excellent written and verbal communication; able to work with distributed teams.

Responsabilidades

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
• Investigate, diagnose, and resolve technical incidents and service requests.
• Monitor and troubleshoot cloud-based environments and services.
• Support AWS and/or Azure environments as part of daily operations.
• Collaborate with internal technology teams to resolve complex issues.
• Escalate incidents when necessary and follow through to resolution.
• Document troubleshooting steps, solutions, and procedures.
• Identify recurring issues and suggest improvements to support processes and reliability.
• Communicate technical issues clearly to technical and non-technical stakeholders.
• Follow established security, support, and operational procedures.

Conocimientos

Senior technical support

Cloud platforms (AWS/Azure)

Troubleshooting

ITSM / ticketing

English communication

Herramientas

Jira Service Management

ServiceNow

Descripción del empleo

Truelogic is seeking a Technical Support Engineer to join a centralized technology support team. You will provide technical assistance and troubleshooting across enterprise systems and cloud-based environments, focusing on diagnosing issues, supporting users, and maintaining reliable operations in a distributed global setup.

We require senior-level experience in technical IT support, strong troubleshooting skills, and hands-on AWS and/or Azure experience.