Senior Client Care Consultant, Technical Solutions

Visa; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Visa is seeking a Client Care Consultant in Bogotá to respond to and resolve client issues across transactions, billing, and technical queries. The role involves investigating, analyzing, and guiding solutions while leveraging AI tools to support daily work.

Strong digital fluency and collaboration with internal teams and external clients are essential. The position requires delivering high-quality service, managing escalations, and driving improvements while building strong relationships with

Qualifications

• Bachelor's degree or higher in a relevant field
• Experience handling escalated client issues and complex resolutions
• Proven track record delivering high-value customer service
• Experience leading cross-functional projects & initiatives
• Experience coordinating resources and resolving client inquiries promptly
• Knowledge of payment industry trends and Visa products

Responsibilities

• Solve complex client problems independently and identify innovative solutions
• Deliver high-value customer service to Visa clients and staff
• Handle escalated client issues and act as escalation point
• Coordinate resources to achieve Visa and client goals
• Educate clients on best practices and manage complex change requests

Skills

Client communication

Problem solving

Cross-functional collaboration

Stakeholder management

Change management

Education

Bachelor's degree

Advanced degree (Masters, MBA, JD, MD)

PhD

Tools

Visa systems (authorization/clearing)

Disputes processing platforms

Job description

Visa is seeking a Client Care Consultant in Bogotá to respond to and resolve client issues across transactions, billing, and technical queries. The role involves investigating, analyzing, and guiding solutions while leveraging AI tools to support daily work.

Strong digital fluency and collaboration with internal teams and external clients are essential. The position requires delivering high-quality service, managing escalations, and driving improvements while building strong relationships with