Senior Business Development - Connect (LATAM), WW GTM & Business Development, Connect

Amazon Web Services (AWS); Bogotá; On-site; COP 377,632,000 - 566,447,000; Full time

Job summary

Amazon Web Services Colombia S.A.S. seeks a Senior Business Development for Amazon Connect to drive revenue growth and market adoption across LATAM.

The role blends strategic thinking with hands-on execution through partner ecosystems, field sales enablement, and customer engagement. You will build GTM strategies with sales teams and partners, establish executive relationships, and lead initiatives to transform contact centers with AI-powered solutions across Brazil, Mexico, and beyond.

Qualifications

• Experience with Business English, both verbal and written.

Responsibilities

• Drive revenue growth and customer adoption of Amazon Connect across LATAM markets.
• Develop and execute go-to-market strategies with vertical sales teams, solution architects, and partner organizations.
• Build and manage strategic partnerships with system integrators, ISVs, and technology partners to accelerate Amazon Connect adoption.
• Enable field sales teams and partners through training, sales plays, and vertical-specific solutions.
• Establish business and technical relationships with C-level executives and line-of-business leaders.
• Collaborate with Global Sales, WWSO Specialist Sales, and regional teams to identify and close opportunities.
• Create scalable mechanisms for pipeline generation, opportunity qualification, and revenue tracking.
• Lead customer engagements focused on contact center transformation and AI-powered customer experience solutions.

Skills

Business English

Education

Bachelor's degree

Job description

The Senior Business Development for Amazon Connect in LATAM is responsible for driving top-line revenue growth and market adoption of Amazon Connect across the Latin American region. This role combines strategic thinking with hands‑on execution to build and scale the Amazon Connect business through partner ecosystems, field sales enablement, and customer engagement.

Key job responsibilities

• Drive revenue growth and customer adoption of Amazon Connect across LATAM markets (Brazil, Mexico, Argentina, Chile, Colombia, Costa Rica, Peru, etc.)
• Develop and execute go‑to‑market strategies with vertical sales teams, solution architects, and partner organizations
• Build and manage strategic partnerships with system integrators, ISVs, and technology partners to accelerate Amazon Connect adoption
• Enable field sales teams and partners through training, sales plays, and vertical‑specific solutions
• Establish business and technical relationships with C‑level executives and line‑of‑business leaders
• Collaborate with Global Sales, WWSO Specialist Sales, and regional teams to identify and close opportunities
• Create scalable mechanisms for pipeline generation, opportunity qualification, and revenue tracking
• Lead customer engagements focused on contact center transformation and AI‑powered customer experience solutions

About The Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in Business English skills, both verbal and written
• Bachelor’s degree
• Experience working with Business Application Technologies, ideally in Contact Center as a Service, Customer / Employee Experience

Preferred Qualifications

• Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
• Experience selling to Fortune 1000 or Global 2000 organizations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Web Services Colombia S.A.S.