Senior Business Analyst - Remote Work | REF#290842

BairesDev; Antioquia; Remote; COP 295,751,000 - 394,335,000; Full time

Benefits offered by this job

Remote work

Flexible hours

USD compensation

Job summary

BairesDev is seeking a Senior Business Analyst to bridge the gap between technical operations and enterprise customers. You will gather requirements, drive onboarding, triage issues, and coordinate across teams to deliver scalable solutions for complex implementations.

The role emphasizes strong communication, API-aware documentation, ticket management, and the creation of onboarding playbooks. We offer 100% remote work and competitive USD compensation with flexible scheduling.

Qualifications

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience with technical troubleshooting coordination.
• Background in ticket management and escalation workflows.
• API-aware communication and documentation skills.
• Experience with process mapping and onboarding playbooks.
• Strong stakeholder communication skills.
• Advanced proficiency in English.

Responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Skills

Business analysis

Customer operations

Enterprise onboarding

Requirements gathering

Issue triage

Stakeholder communication

English proficiency

Tools

Freshdesk

Jira

Zendesk

Postman

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Business Analyst at BairesDev

In this role, you'll bridge the gap between technical operations and business stakeholders, ensuring smooth enterprise onboarding and customer success. Working at the intersection of technical troubleshooting and customer operations, you'll gather requirements, triage issues, and coordinate across teams to deliver solutions that meet customer needs. This is your opportunity to combine technical acumen with strong communication skills, building processes and playbooks that scale while serving as the trusted advisor for enterprise clients navigating complex implementations.

What You'll Do

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

What We Are Looking For

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience with technical troubleshooting coordination.
• Background in ticket management and escalation workflows.
• API-aware communication and documentation skills.
• Experience with process mapping and onboarding playbooks.
• Strong stakeholder communication skills.
• Advanced proficiency in English.

Nice To Have

• Experience with B2B products.
• Background in SaaS platform configuration support.
• Familiarity with Freshdesk, Jira, or Zendesk.
• Knowledge of Web2/Web3 platform environments.
• Experience with UAT coordination.
• Basic knowledge of API testing tools such as Postman or similar.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!