Senior Business Analyst - Remote Enterprise Onboarding Lead

BairesDev

Antioquia

Remote

COP 295,751,000 - 394,335,000

Full time

12 days ago

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Benefits offered by this job

Remote work

Flexible hours

USD compensation

Job summary

BairesDev is seeking a Senior Business Analyst to bridge the gap between technical operations and enterprise customers. You will gather requirements, drive onboarding, triage issues, and coordinate across teams to deliver scalable solutions for complex implementations.

The role emphasizes strong communication, API-aware documentation, ticket management, and the creation of onboarding playbooks. We offer 100% remote work and competitive USD compensation with flexible scheduling.

Qualifications

5+ years of experience in business analysis or customer operations.
Strong background in technical business analysis and customer operations.
Experience with enterprise onboarding and workflow support.
Proven ability in customer-facing requirements gathering and issue triage.
Experience with technical troubleshooting coordination.
Background in ticket management and escalation workflows.
API-aware communication and documentation skills.
Experience with process mapping and onboarding playbooks.
Strong stakeholder communication skills.
Advanced proficiency in English.

Responsibilities

Lead enterprise onboarding and workflow support initiatives.
Gather customer-facing requirements and triage technical issues.
Coordinate technical troubleshooting across teams and stakeholders.
Manage ticket escalation workflows and ensure timely resolution.
Create process maps and onboarding playbooks for enterprise clients.
Communicate effectively with stakeholders, translating technical concepts for diverse audiences.