Senior Analyst, Payments

Scotiabank; Puerto Bogotá; Híbrido; COP 222.795.000 - 350.107.000; Jornada completa

Descripción de la vacante

Scotiabank is seeking a Payments Oversight professional to contribute to end-to-end payment processing and compliance across Canada, with collaboration for the Bogota team. The role emphasizes process improvement, risk controls, and effective stakeholder engagement.

The position requires 2–3 years in Payments or AP, strong English/Spanish communication skills, and a Bachelor’s in finance or business. Hybrid work and a fast-paced environment are expected.

Formación

• Bachelor's Degree in finance, business or related field.
• 2-3 years of experience in Payments, AP, or related roles.
• Advanced understanding of payment operations and related processes, systems and controls.
• Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office.
• Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice.
• Strong written and verbal communication skills in English and Spanish.
• Ability to listen, gather information and requirements, and resolve complex payment inquiries efficiently.

Responsabilidades

• Review and approve payment cycles and cheque printing runs.
• Monitor bank account funding used by Accounts Payable and analyze issues.
• Maintain operating procedures and standards for payment processing and oversight.
• Support the capture of accurate accounting entries for payments and own workstreams.
• Collaborate with Accounts Payable processing personnel in Bogota to resolve issues.
• Prepare payment performance metrics, SLAs, KPIs and KRIs.

Conocimientos

Customer service

Communication

Analytical thinking

Time management

Team collaboration

Educación

Bachelor's degree in finance or business

Herramientas

PeopleSoft AP

SharePoint

Microsoft Office

Descripción del empleo

Purpose

Contributes to the overall success of Global Payment Operations - Payments Oversight in Canada by applying experienced payment operations and process knowledge to execute assigned goals, plans and initiatives in support of the team's business strategies and objectives. Provides end-to-end process support and advice, exercises judgment within established standards and practices, and ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Reviews and approves payment cycles, including cheque printing runs, by validating accuracy, completeness and adherence to established controls.
• Monitors bank account funding used by Accounts Payable for payments, analyzes issues using relevant data, and escalates matters requiring further action.
• Contributes to the maintenance of operating procedures and established standards for payment processing and oversight, recommending continuous improvements where appropriate.
• Supports the Manager in overseeing the capture of accurate and reliable accounting entries for payments and takes ownership of assigned workstreams within broader operational initiatives.
• Partners with Accounts Payable processing personnel in the Global Business Services campus in Bogota, Colombia to resolve complex service and process matters.
• Applies subject matter expertise and practical knowledge of business requirements to support the maintenance of expense management and payment policies.
• Prepares and analyzes payment processing performance and operational SLAs, KPIs and KRIs to support service effectiveness, quality and priority setting.
• Facilitates onboarding and training, shares knowledge of established practices, and provides day-to-day guidance to colleagues when required.
• Prepares job aids and knowledge materials that proactively reduce support volume and resolution times and help ensure solutions can be consistently maintained.
• Troubleshoots payment-related inquiries and service interactions by gathering information and requirements, assessing a variety of factors, and determining appropriate action within defined methods and practices.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships (Job Titles only)

Primary Manager: (include secondary Manager if applicable) Manager Payments Oversight, Procurement Operations

Shared Reports (solid/dotted if applicable): None

Dimensions

• Supports all business units in Canada through payment oversight and end-to-end operational support.
• Regularly interacts with Accounts Payable Managers and Supervisors in the payment processing centre located in Bogota, Colombia, as well as cross-functional stakeholders.
• Operates within an environment subject to SOX reporting, controls and audits, with accountability for the quality and effectiveness of assigned deliverables.

Education / Experience / Other Information (include only those that are specific to the role)

• Bachelor's Degree in finance, business or related fields.
• 2-3 years of experience in Payments, AP, or related roles.
• Advanced understanding of payment operations and a range of related processes, procedures, systems and controls.
• Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office; ability to understand the business requirements of supported technologies and platforms.
• Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice.
• Strong written and verbal communication skills in English and Spanish.
• Ability to work independently and collaboratively, manage a portfolio of assignments, and deliver with a moderate level of guidance and direction.
• Ability to listen, gather information and requirements, and resolve complex payment inquiries, problems or escalations in a timely manner.
• Strong organizational, analytical and problem-solving skills, including sound judgment when reviewing a variety of factors and relevant data.
• Strong time management, flexibility and change management skills, with the ability to adapt priorities to operational, resource or technical challenges.
• Demonstrated commitment to continuous learning, knowledge sharing and process improvement.
• Lidership skills.
• English level advanced.

Working Conditions

Environment

• Hybrid work model with flexible arrangements
• Fast-paced, deadline-driven atmosphere
• Multiple concurrent projects and priorities

Communication

• Regular virtual and in-person meetings
• Multiple communication channels (Teams, Email, Phone)
• Cross-functional team collaboration

Schedule

• Standard business hours with some flexibility
• Work outside standard business hours may occasionally be required
• Regular weekly and biweekly commitments