Senior Adobe Journey Optimizer

Santex; Antioquia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Santex in Colombia is seeking an experienced Adobe Journey Optimizer (AJO) Developer to design, develop, and maintain customer journeys using AJO and Adobe Experience Platform (AEP). You will collaborate with product owners, marketers, architects and data engineers to deliver scalable customer engagement solutions.

The ideal candidate should have hands-on experience designing and implementing personalized omnichannel journeys, building event-driven workflows, and using AEP capabilities like

Formación

• Hands-on experience designing and implementing personalized omnichannel journeys in AJO and AEP.
• Proficiency with Real-Time Customer Profile, XDM modeling, and journey triggers.
• Strong collaboration with marketing, data, and engineering teams.

Responsabilidades

• Design and implement customer journeys using AJO and AEP.
• Build event-driven journeys and real-time personalization use cases.
• Translate business requirements into scalable AJO workflows.
• Work with APIs, Event Forwarding and outbound integrations for data activation.
• Design and test email templates, push notifications, and in-app messages within AJO.
• Monitor journeys, troubleshoot issues, and ensure data governance compliance.

Conocimientos

Adobe Journey Optimizer

Adobe Experience Platform

Omnichannel journeys

Event-driven workflows

APIs integration

Herramientas

Adobe Launch

Tealium

Adobe Campaign

Marketo

Eloqua

Descripción del empleo

Santex is a global Certified B technology company as well as one of North America's fastest-growing companies, according to the Inc. 5000. It’s present in 18 countries and over 100 cities, and headquartered in Argentina with offices in the United States, Mexico, and Peru.

Its two service lines — AI Tech Consulting and AI-Optimized Engineering — help organizations comprehensively adopt technology, expand their capabilities, and improve business outcomes at scale.

The same approach defines its culture: Santex has 80.4% employee engagement (global average: 21%), 8% annual turnover (tech sector: 20–25%), 9,369 training hours invested in 2025 — more than double the global average —, and a 26.5% year-over-year reduction in carbon footprint, achieving carbon neutrality through offsetting.

Santex. A company with purpose and judgment. Yes, it's possible.

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment without regard to any of these factors. We strongly encourage candidates from all backgrounds to apply.

We are looking for an experienced Adobe Journey Optimizer (AJO) Developer who will be responsible for designing, developing, and maintaining customer journeys using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). The ideal candidate should have hands-on experience in designing, developing and implementing personalized omnichannel customer journeys using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). Collaborate with product owners, marketers, architects and data engineering teams to deliver scalable customer engagement solutions.

• The candidate should be able to design and implement customer journeys using Adobe Journey Optimizer.
• They will build and manage event-driven journeys, time-based campaigns, and real-time personalization use cases. The role requires close collaboration with marketing, data, and engineering teams to translate business requirements intoeffective AJO workflows.
• The candidate should be proficient in utilizing Adobe Experience Platform capabilities such as Real-Time Customer Profile, Segmentation, Schemas, XDM data modeling, and Datasets to create journey triggers, conditions, and audience segments.
• They will also work with APIs, Adobe Journey Optimizer Decisioning, Event Forwarding, and outbound integrations to support real-time data ingestion andactivation.
• Additional responsibilities include designing and testing email templates, pushnotifications, and in-app messages within AJO.
• The candidate will implement personalized content and offer decisioning using the AJO Offer Library, conduct unit testing, user acceptance testing (UAT), and A/B testing, and continuously optimize journey performance based on key metrics such as engagement and conversion rates.
• The role also involves monitoring customer journeys, troubleshooting issues, andensuring adherence to data governance, privacy, and compliance standards such as GDPR and CCPA.
• The ideal candidate should have strong experience with Adobe Journey Optimizer(AJO) and a solid understanding of Adobe Experience Platform (AEP).
• Experience with Customer Journey Analytics (CJA) and Adobe Offer Decisioning will be an added advantage.
• Familiarity with tag management tools such as Adobe Launch or Tealium isdesirable.
• Preferred qualifications include Adobe certifications in Adobe Journey Optimizer orAdobe Experience Platform, along with experience working with other Adobeproducts such as Adobe Campaign, Marketo, Eloqua, Adobe Target, or Adobe Analytics.