Senior Account Manager

Superside; Colombia; Remote; COP 100,440,000 - 167,400,000; Full time

Job summary

Superside is seeking a Senior Account Manager to own the end-to-end relationship for a portfolio of clients, ensuring retention and trusted partnerships. You will guide project teams, monitor health and revenue, and forecast inputs for leadership.

With 5+ years in account management in creative or digital environments, you will lead renewal conversations, manage pricing within defined structures, and work cross-functionally to align delivery with business goals.

Qualifications

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.

Responsibilities

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside 's services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

Skills

Account management

Client services

Renewals

Stakeholder management

Pricing negotiations

Forecasting

Cross-functional collaboration

English communication

Job description

What you'll do

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside 's services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

What you'll need to succeed

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.

Why Join us?

Superside 's vision is to create equal opportunities globally by accelerating the world's transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn't just a perk; it's how we deliver better for customers.

We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.

High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.

Impact meets opportunity. We're in the sweet spot - big enough to be stable, small enough for you to shape what's next. Your ideas will matter here. Grow fast. Lead well. You'll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale.

Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.

Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at Diversity, Equity and Inclusion

We're an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.