Semi-Bilingual Help Desk Support Specialist

Unisys; Bogotá; Presencial; COP 13.392.000 - 31.248.000; Jornada completa

Descripción de la vacante

Unisys is seeking a professional to address moderately complex inquiries across hardware, software, client and COTS applications, plus network and user administration. The role includes escalation of complex issues to resolver teams or vendors and leveraging strong problem-solving skills to resolve incidents.

It also supports L1 agents with day-to-day questions about client incidents and requests. Ideal candidates typically have a High School Diploma or GED, may require technical certs or an

Formación

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years’ experience in area of responsibility.

Responsabilidades

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Educación

High School Diploma or GED

Technical certification or Associate Degree

Descripción del empleo

Unisys is seeking a professional to address moderately complex inquiries across hardware, software, client and COTS applications, plus network and user administration. The role includes escalation of complex issues to resolver teams or vendors and leveraging strong problem-solving skills to resolve incidents.

It also supports L1 agents with day-to-day questions about client incidents and requests. Ideal candidates typically have a High School Diploma or GED, may require technical certs or an