SCADA Analyst I (Hybrid Work Model)

Quorum Software; Bogotá; Hybrid; COP 60,000,000 - 100,000,000; Full time

Job summary

Quorum Software in Bogota, Colombia is seeking a SCADA Analyst to join our hybrid team. You will triage customer issues on our SCADA platform, work with product and engineering to describe incidents, and help implement fixes and enhancements.

The role requires 3–5 years in Oil and Gas SCADA, familiarity with RTUs, PLCs, and flow computers, and strong English communication. You will also document issues and contribute to a knowledge base, supporting global customers.

Qualifications

• Oil and gas SCADA experience is required.
• Strong troubleshooting and diagnostic skills.
• Excellent written and verbal English communication.

Responsibilities

• Triage customer-reported issues and document configuration recommendations for a SCADA platform.
• Collaborate with product and engineering to describe incidents and requested improvements.
• Participate in configuration, enhancement, and testing phases for software changes.
• Ensure customers have a positive experience with timely updates and resolutions.
• Maintain documentation of incidents and build a knowledge base for self-service.

Skills

English fluency

Team player

Customer-focused

Problem solving

Strong communication

Education

Bachelor's degree in IT/CS or equivalent

Tools

SQL

PowerBI

Python

Job description

Model of Work: Hybrid

SCADA Analyst

Location: Bogota, Colombia

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visitquorumsoftware.com

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Responsibilities

• Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform
• Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidentsand requested improvements
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
• Ensure proper documentation of assigned incidents, including internal and external communications
• Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
• Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility
• Ability to work effectively with global cross-functional teams
• Responsible for periodic after-hours on call support
• Ensure successful completion of personal and team deliverables
• And other duties as assigned.

Requirements

• 3 to 5 year(s) of working experience in Oil and Gas industry SCADA platforms is required for this position
• Familiarity with RTUs, PLCs, and flow computers (e.g., ABB Totalflow, Emerson/Fisher ROC/Floboss)is required
• Strongtechnical experience in diagnosing and troubleshooting within the software applications
• Proficient in Microsoft Office products
• Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply
• Strong proficiency in writing and verbal communication to customers
• Strong interpersonal skills
• A sense of urgency about solving problems and attaining favorable results
• Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
• A team player and enjoy working in a multi-cultural environment
• Fluent in English, both written and verbal

Preferred Skills

• A bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalentis preferred
• Understanding of software technologies like SQL, PowerBI or Python is a plus

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
• Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Quorum Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Reasonable Accommodation

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department.