SAP Next Gen – Commercial Sales Support for SAP Business AI Platform

SAP SE; Bogotá ciudad; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

SAP SE is seeking a recent graduate to join the Business AI Platform Commercial Office in Bogotá. You will support sales operations by handling service requests within defined workflows, maintain data accuracy, and guide requests to the appropriate experts.

The role offers learning opportunities across pricing, contracting steps, and AI product adoption, with emphasis on customer satisfaction. You will develop hands-on skills in enterprise technology, stakeholder engagement, and AI-enabled

Qualifications

• Recent graduate with less than two years of work experience.
• Foundational knowledge of customer service, workflow management, and data handling.
• Familiarity with how service requests are processed; methodical, organized approach; willingness to learn operations systems.
• Solid English communication skills, attention to detail, analytical thinking, curiosity about technology and quality/customer satisfaction expected.

Responsibilities

• Support sales operations service delivery by managing requests through defined workflows.
• Prioritize requests based on complexity and expertise; maintain data and status records in related systems.
• Communicate clearly with requestors; resolve straightforward service requests with focus on quality.
• Transfer complex requests to experts; contribute to process improvement and knowledge management.
• Process quotes and contracts for SAP Business AI Platform deals worldwide; review pricing accuracy.

Skills

Adaptability

Process Mining

AI Value Selling

AI Data Analytics

Stakeholder Engagement

Context Engineering

AI QA

AI Day-to-Day

AI Automation

AI Adoption

Job description

Company Description

Job Description

What you'll bring

You are a recent graduate with less of two years of work experience. You have a foundational knowledge of customer service, workflow management, and data handling. Familiarity with how service requests are processed, a methodical and organized approach to work, and a willingness to learn established operations systems and processes will help you contribute from day one. Solid English communication skills, attention to detail, analytical thinking, curiosity about technology and a commitment to quality and customer satisfaction are expected.

What you'll build

You'll support sales operations service delivery by managing requests through defined workflows, prioritizing based on complexity and expertise. Maintaining accurate data and status records in related systems and communicating clearly with requestors, resolving straightforward service requests with a focus on quality and customer satisfaction, and transferring complex requests to the appropriate experts or stakeholders are part of the regular work. You'll also contribute to process improvement and knowledge management activities under the guidance of more experienced team members. You will process quotes and contracts for SAP Business AI Platform deals worldwide, review pricing accuracy, and guide sales teams through approval and contracting steps, directly shaping how customers adopt SAP's AI products.

Where you belong

The SAP Business AI Platform Commercial Office is a global team within SAP Customer Success, collaborating daily with sales, pricing, and legal colleagues across six regions worldwide. This 6-month to 2-year position builds a genuine foundation in enterprise technology and customer engagement.

Skills: Adaptability, Process Mining & Optimization, AI Value Selling, AI Data Analytics, Data-Driven Stakeholder Engagement, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.