SAP Next Gen – Commercial Sales Support for SAP Business AI Platform

Sap It Business Systeme; Bogotá ciudad; On-site; COP 27,900,000 - 44,640,000; Full time

Job summary

SAP is seeking a SAP Next Gen – Commercial Sales Support for SAP Business AI Platform. This 6-month to 2-year role is based in Bogotá and opens a pathway into enterprise technology and customer engagement.

You will learn the end-to-end process of deals and contracts while supporting global teams. You will work with sales operations to manage requests, maintain data accuracy, and ensure high-quality customer interactions as you grow in a dynamic tech environment.

Qualifications

• Foundational knowledge of customer service, workflow management, and data handling.
• Able to learn operations processes and use enterprise systems.
• Strong English communication, attention to detail, and analytical thinking.

Responsibilities

• Support sales operations by routing requests through defined workflows.
• Prioritize requests by complexity and expertise.
• Maintain accurate data and status updates in related systems.
• Communicate clearly with requestors and resolve straightforward service requests.
• Transfer complex requests to experts and stakeholders.
• Process quotes and contracts for SAP Business AI Platform deals worldwide.
• Review pricing accuracy and guide sales teams through approvals and contracting.

Skills

Customer service

Workflow management

Data handling

English communication

Attention to detail

Analytical thinking

Tools

CRM systems

Pricing tools

Contract management

Job description

SAP Next Gen – Commercial Sales Support for SAP Business AI Platform

• Full-time

What you'll bring

You are a recent graduate with less of two years of work experience. You have a foundational knowledge of customer service, workflow management, and data handling. Familiarity with how service requests are processed, a methodical and organized approach to work, and a willingness to learn established operations systems and processes will help you contribute from day one. Solid English communication skills, attention to detail, analytical thinking, curiosity about technology and a commitment to quality and customer satisfaction are expected.

What you'll build

You'll support sales operations service delivery by managing requests through defined workflows, prioritizing based on complexity and expertise. Maintaining accurate data and status records in related systems and communicating clearly with requestors, resolving straightforward service requests with a focus on quality and customer satisfaction, and transferring complex requests to the appropriate experts or stakeholders are part of the regular work. You will process quotes and contracts for SAP Business AI Platform deals worldwide, review pricing accuracy, and guide sales teams through approval and contracting steps, directly shaping how customers adopt SAP's AI products.

Where you belong

The SAP Business AI Platform Commercial Office is a global team within SAP Customer Success, collaborating daily with sales, pricing, and legal colleagues across six regions worldwide. This 6-month to 2-year position builds a genuine foundation in enterprise technology and customer engagement.

Skills: Adaptability, Process Mining & Optimization, AI Value Selling, AI Data Analytics, Data-Driven Stakeholder Engagement, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology.

For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.