SAP Logistics L2 Support Analyst - Drive Service Excellence

Inchcape Digital Limited

Bogotá

On-site

COP 60,000,000 - 90,000,000

Full time

6 days ago

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Job summary

Inchcape Digital Limited in Bogotá seeks an SAP L2 Logistics Support Analyst to provide level 2 functional support for SAP Logistics modules, including MM, SD, EWM, and related processes. You will analyze incidents, drive improvements, and create documentation to help end users and support teams.

The role requires strong SAP Logistics knowledge, excellent analytical and troubleshooting skills, and fluency in Spanish and English.

Qualifications

Bachelor's degree or equivalent professional experience.
SAP Logistics certification is desirable.
Strong knowledge of SAP Logistics modules MM, SD, EWM, VMS.
Proven experience supporting SAP Logistics solutions in enterprise environments.
Strong analytical and troubleshooting skills.
Experience working within SLA-driven support environments.
Excellent communication skills in both Spanish and English.
Ability to collaborate effectively with business users, technical teams, and project stakeholders.

Responsibilities

Provide Level 2 functional support for SAP Logistics modules, including MM, SD, EWM, VMS, and related business processes.
Analyze and resolve medium- and high-complexity incidents and service requests within agreed service levels.
Identify recurring issues, perform root cause analysis, and drive problem management initiatives to improve system stability.
Recommend and support continuous improvements to existing SAP business processes and operational procedures.
Create and maintain functional documentation, knowledge articles, and training materials for end users and support teams.
Develop functional specifications for enhancements, custom developments, reports, and data processing solutions.
Execute functional testing activities and support user acceptance testing when required.
Collaborate with project teams and business stakeholders to ensure a smooth transition of new solutions into support following project go-live activities.