Salesforce Operations & Support Analyst

Inchcape Américas; Colombia; Hybrid; COP 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Learning & Development

Career Growth

Skills Advancement

Flexible Work

Health & Wellbeing

Special Leave

Work Tools

Job summary

Inchcape Américas is seeking an Application Operations Analyst to be the first point of contact for Salesforce-related support. You will manage incidents, coordinate with cross-functional teams, and ensure timely resolution in a dynamic environment.

The role emphasizes strong communication, detailed ticket documentation, and ongoing learning for Salesforce and operational excellence. Hybrid or remote work options are available.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Excellent organizational, multitasking, and problem‑solving abilities.
• Ability to work independently and collaborate effectively with cross‑functional teams.
• Willingness to work rotating schedules between 7:00 AM and 10:00 PM, including holidays and urgent business situations when needed.

Responsibilities

• Act as the first point of contact for Salesforce-related requests, incidents, and operational support.
• Manage, prioritize, troubleshoot, and route support tickets while ensuring accurate documentation and timely resolution.
• Provide Level 1 Salesforce support, including investigation, validation, troubleshooting, and operational assistance.
• Coordinate with cross-functional teams and stakeholders to resolve issues and maintain business continuity.
• Lead communication and stakeholder alignment during high-priority and critical incidents.
• Maintain clear, professional communication with users, providing updates and setting expectations throughout the support process.
• Continuously improve support operations by contributing to process enhancements and staying current with Salesforce updates and new technologies.

Skills

Customer focus

Communication skills

Attention to detail

Organizational skills

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering

Tools

Salesforce

Job description

Inchcape Américas is seeking an Application Operations Analyst to be the first point of contact for Salesforce-related support. You will manage incidents, coordinate with cross-functional teams, and ensure timely resolution in a dynamic environment.

The role emphasizes strong communication, detailed ticket documentation, and ongoing learning for Salesforce and operational excellence. Hybrid or remote work options are available.