APPLICATION OPERATIONS ANALYST

Inchcape; Colombia; Híbrido; COP 40.000.000 - 70.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/Remote work

Remote work bonus

HMO health coverage

Life insurance

Birthday day off

Descripción de la vacante

Inchcape Digital is seeking an Application Operations Analyst to be the first point of contact for Salesforce-related support. You will handle user requests and incidents, troubleshoot issues, and coordinate with cross-functional teams to ensure timely communication and resolution.

You will work in a dynamic, hybrid environment with opportunities for learning, career growth, and exposure to cutting-edge technology. A customer-focused mindset and strong communication skills are essential.

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Strong written and verbal communication skills with a customer-focused mindset.
• Experience in Salesforce, CRM, technical support, service desk, or operations support is a plus, but not required.

Responsabilidades

• Serve as the first point of contact for Salesforce-related support and user requests.
• Troubleshoot issues and incidents, coordinating with cross-functional teams.
• Ensure timely communication and resolution of tickets to maintain service quality.

Conocimientos

Salesforce

CRM

Technical support

Service desk

Educación

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Descripción del empleo

# APPLICATION OPERATIONS ANALYST* APPLICATION OPERATIONS ANALYSTJoin**Inchcape Digita**l, part of Inchcape global network. You'll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.Our Digital Experiece Platform is looking for **Application Operations Analyst** will serve as the first point of contact for Salesforce-related support, managing user requests, incidents, and operational issues. This role is responsible for troubleshooting, coordinating with cross-functional teams, and ensuring timely communication and resolution of tickets. Ideal candidates have strong communication skills, attention to detail, adaptability, and a continuous learning mindset in a dynamic, fast-paced environment.* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.* Strong written and verbal communication skills with a customer-focused mindset.* Excellent organizational, multitasking, and problem-solving abilities.* Ability to work independently and collaborate effectively with cross-functional teams.* Experience in Salesforce, CRM, technical support, service desk, or operations support is a plus, but not required.* Willingness to work rotating schedules between 7:00 AM and 10:00 PM, including holidays and urgent business situations when needed.* Eagerness to learn new technologies, adapt to changing processes, and continuously develop Salesforce and operational support expertise.**We offer you****Learning & Development**: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.**Career Growth:**Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship**.****Skills Advancement**: Continuously upgrade your expertise through training in the latest technologies and industry advancements.**Flexible Work:** Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.**Health & Wellbeing:** Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.**Special Leave:** Celebrate your birthday with a dedicated day off just for you.**Work Tools:** Get the equipment you need to perform your role effectively.**Opportunity for everyone**At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunitiesfor all.Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more**Additional information request**Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.