Sales Ops Analyst

Capgemini; Bogotá; Presencial; COP 42.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Capgemini in Bogotá is seeking a Sales Operations Specialist to support clients through the lifecycle and manage opportunities in Dynamics CRM. You will ensure details are correct for fast revenue recognition and collaborate across functions to maintain a smooth order-to-cash flow.

The role requires a bachelor’s degree, 2–4 years in sales or customer success, strong English communication, and proficiency in Microsoft Office.

Formación

• Bachelor’s degree and 2-4 years’ experience in sales, customer success, and/or the consumer-packaged goods (CPG) industry.
• Strong oral and written communication skills; keen attention to detail and flawless execution.
• Solid working knowledge of Microsoft Office suite.
• Ability to work collaboratively and independently.
• Creative problem solving with a passion for learning new technologies and change management.

Responsabilidades

• Track and pursue commercial opportunities to speed them through the pipeline to revenue recognition (Dynamics CRM pipeline).
• Monitor and remediate aging and stagnant receivables; understand root causes through research with cross-functional partners.
• Provide CRM service and support to internal clients and cross-functional partners.
• Execute standard operating procedures to meet order-to-cash requirements (opportunities booked, invoiced, collected, cash applied).
• Manage client mailboxes and email communications between Capgemini and retailer/supplier clients.

Conocimientos

Creative problem solving

English B2

Communication

Detail-oriented

Team collaboration

Multi-tasking

Educación

Bachelor's degree

Herramientas

Dynamics CRM

Microsoft Office

Descripción del empleo

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

What will you be doing?

As a Sales Operations Specialist, you will support clients along the customer lifecycle journey. You will be responsible for carefully monitoring and advancing client sales opportunities through the microsite and Dynamics system, ensuring that opportunities have all the necessary details to move quickly through the commercial pipeline to revenue recognition. You will work cross-functionally to ensure a smooth and error-free order-to-cash flow.

Job Responsibilities

• Track and pursue commercial opportunities to speed them through the pipeline to revenue recognition
• Monitor and remediate aging and stagnant receivables
• Manage of sales mailbox - email communications between Circana and retailer/supplier clients

Requirements

• Creative problem solver with a passion learning new technologies and change management, including getting to the “why” behind problems and solutions
• Bachelor’s degree and 2-4 years’ experience in sales, customer success, and/or the consumer-packaged goods (CPG) industry
• Strong oral and written communication skills; keen attention to detail and flawless execution
• Solid working knowledge of Microsoft Office suite
• Ability to work collaboratively and independently

Tasks

• Track and pursue commercial opportunities to speed them through the pipeline to revenue recognition (management of Dynamics CRM pipeline)
• Monitor and remediate aging and stagnant receivables - understand root causes, problem-solve via research/collaboration with cross-functional partners
• Provide CRM service and support to Circana internal clients and cross-functional partners
• Execute standard operating procedures to meet order-to-cash requirements (get opportunities booked, invoiced, collected, cash applied)
• Manage of client mailboxes - email communications between Circana and retailer/supplier clients
• Identify/pursue continuous improvement opportunities across our order-to-cash processes

Required Skills

• Creative problem solver with a passion learning new technologies and change management, including getting to the “why” behind problems and solutions
• Written and verbal proficiency in English level B2, equivalent or above
• Strong oral and written communication skills
• Keen attention to detail and flawless execution
• Solid working knowledge of Microsoft Office suite - Outlook, Excel, Word, PowerPoint, Teams
• Ability to work collaboratively and independently
• Ability to create and document standard operating procedures
• Ability to multi-task and/or balance competing priorities effectively

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com