Sales Development Representative Latam - Remote

ADP, Inc.; Colombia; A distancia; COP 27.900.000 - 39.060.000; Jornada completa

Descripción de la vacante

KCE Logistics is seeking an Inside Sales & Pricing Coordinator to support the Marketing and Inside Sales teams. You will prospect, engage with clients to understand shipping needs, and provide accurate quotations for cost-effective routes.

Expect close collaboration with carriers, agents, and internal teams to ensure outstanding service and competitive proposals. The role emphasizes organization, negotiation, and the ability to adapt in a fast-paced environment while building long-term client

Formación

• Associate’s degree (A.A.) or equivalent with 2–4 years related experience.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and customer service.
• Ability to work in a fast-paced, changing environment.
• Negotiation and vendor management knowledge.

Responsabilidades

• Sales sources new opportunities through inbound follow-up and closes deals.
• Understand customer needs to ensure satisfaction and clear communication.
• Research route options and vendors for cost-efficient solutions.
• Negotiate freight costs with carriers and agents; manage quotes.
• Organize quote requests and internal orders within deadlines.
• Develop knowledge of the freight forwarding industry and client requirements.
• Support business growth by maintaining key client relationships.

Conocimientos

Customer service

Negotiation

Communication

CRM systems

Problem solving

Multitasking

Educación

Associate’s degree

Herramientas

CRM software

Excel

ERP systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Colombia, CO

2 days ago Requisition ID: 1015

About Us:

Founded in 1998, KCE Logistics is a leading provider of international logistics, freight forwarding, and warehousing solutions. Recognized as one of the USA’s fastest-growing companies in Inc-5000 magazine in 2023, we are driven by innovation, efficiency, and customer obsession. Our 55,000 sqft facility, cutting-edge technology and data-driven solutions allow us to deliver customized logistics services across air, ocean, and ground freight. Our strategic global network ensures optimal logistics modalities for businesses across North and South America, Europe, Asia, and in the U.S.

At KCE, we pride ourselves on fostering a dynamic and supportive teamwork environment. With over 25 years of industry expertise and a growing team of 65+ professionals, we offer exciting career opportunities for individuals who thrive on innovation, teamwork, and growth.

Job summary:

The Inside Sales & Pricing Coordinator supports the Marketing and Inside sales Dept department by prospecting, engaging with existing and prospective clients to understand their shipping requirements and provide accurate, timely quotations for the most cost-effective routes. This role manages inbound sales inquiries, research transportation options, negotiates rates with carriers and agents, and prepares competitive proposals in alignment with customer needs and company standards. The position requires strong organizational, problem-solving, and negotiation skills, along with the ability to prioritize tasks in a fast-paced, changing environment. Working closely with internal teams and external partners, the coordinator ensures exceptional customer service, fosters long-term client relationships, and upholds the highest levels of integrity, professionalism, and operational compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sales Sources new sales opportunities through inbound lead follow-up, handles inbound calls and emails providing service and price information, prepares shipment quotations, clarifies questions, and follows up to close deals.
• Customer Relationship Management Understands customer needs and requirements to ensure a high level of satisfaction and effective communication.
• Logistics Coordination Researches route options, vendors, freight requirements, and other relevant information to identify the most cost-efficient solutions for customers and prospects.
• Vendor Management Negotiates freight costs with carriers and agents, works on special project quotes, and maintains close relationships with vendors to ensure service quality and cost-effectiveness.
• Operational Execution Organizes quote requests and internal orders, prioritizes and executes them within required turnaround times. Follows detailed instructions from SOP diligently.
• Industry Expertise Gains and retains extensive knowledge in the freight forwarding industry, as well as a detailed understanding of customer requirements.
• Business Development Support Develops and maintains positive relationships with key clients, including negotiating and closing major contracts to support business growth.

Additional Duties Performs other related duties as assigned by the team leader or management.

Basic Qualifications:

• Associate’s degree (A.A.) or equivalent, plus two to four years of related experience; or an equivalent combination of education and experience.
• Commitment to excellence and maintaining high professional standards.
• Consistently delivers exceptional customer service throughout all work activities.
• Strong organizational, analytical, and problem-solving skills, with the ability to effectively manage priorities and workflow.
• Versatile, flexible, and enthusiastic about working in a dynamic environment with constantly changing priorities.
• Proactive with strong attention to detail.
• Ability to work under pressure, multitask, and navigate uncertainty in complex environments.
• Solid technical aptitude with the ability to apply solutions and support developmental needs.
• Effective negotiation skills with the ability to establish mutually beneficial commitments and expectations with customers.
• Excellent interpersonal skills to build and maintain productive relationships.
• Excellent written and verbal communication skills, ensuring clear, professional interactions.
• Professional Integrity: Consistently demonstrates the highest levels of integrity and adheres to established professional standards.
• Team Trust and Collaboration: Builds and maintains trust, respect, and cooperation among team members.
• Cross-Cultural Partnership Skills: Establishes and nurtures strong relationships across different levels and cultures within the organization.
• Analytical and Problem-Solving Ability: Applies analytical skills, agility, and resourcefulness to identify and resolve problems effectively.
• Flexibility and Adaptability: Responds quickly to changing priorities and performs effectively in situations of ambiguity.
• Collaborative Team Orientation: Acts as an engaged, cooperative, and culturally aware team player