Client Status Representative

Emapta Global; Bogotá; Presencial; COP 33.480.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Indefinite Term Contract

Rotating Schedule

5 days work week

20 vacation days

Fully-customized Emapta laptop and Per

Direct exposure to our clients

Diverse and supportive work env

Upskilling through Emapta Academy

Descripción de la vacante

Emapta Global in Bogotá is seeking an In-migration Assistant - Client Status Representative to deliver accurate case updates and exceptional client care in a fast-paced legal services environment. You will manage high volumes of inquiries, collaborate with attorneys and staff, and maintain meticulous records while providing bilingual service in English and Spanish.

This role offers long-term growth, a rotating shift, and direct exposure to clients with a strong emphasis on accuracy and

Formación

• 1 to 3 years of relevant experience or equivalent; understanding of First-Party Insurance Litigation is required
• Excellent customer service and client relationship management skills
• Excellent verbal and written communication skills in English and Spanish

Responsabilidades

• Provide clients with accurate and timely updates on the status of their claims or cases
• Handle a high volume of inbound client calls while delivering exceptional customer service
• Resolve client complaints, concerns, and inquiries promptly and professionally
• Build trusted client relationships through active listening and effective communication
• Collaborate closely with attorneys and support staff to support case progression
• Perform clerical, administrative, and other duties as assigned by management
• Maintain professionalism and composure when assisting difficult or dissatisfied clients

Conocimientos

Customer service

Bilingual English/Spanish

Communication

Herramientas

MS Word

Outlook

Excel

Microsoft 365

Descripción del empleo

Support Life-Changing Legal Cases Through Exceptional Client Care

Every client deserves timely guidance and compassionate support during important legal matters. The In-migration Assistant - Client Status Representative plays a vital role in strengthening client relationships by providing accurate case updates, resolving inquiries, and ensuring a seamless client experience. Supporting a high-performing legal services organization, this opportunity offers long-term career growth with Emapta for professionals who value purpose, stability, and meaningful global exposure.

Snapshot

• Employment Type: Indefinite Term Contract
• Shift: Rotating Schedule, Shifting Off
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

• 1 to 3 years of relevant experience or equivalent; understanding of First-Party Insurance Litigation is required
• Excellent customer service and client relationship management skills
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in Microsoft Word, Outlook, Excel, and Microsoft 365
• Strong organizational, prioritization, and workflow management skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively within cross-functional teams
• Ability to understand and follow written and verbal instructions
• Ability to perform clerical and administrative tasks with accuracy
• Professional demeanor with strong attention to detail
• Adaptability, flexibility, and commitment to excellence

Soft Skills

• Maintain accuracy

Responsibilities

• Provide clients with accurate and timely updates on the status of their claims or cases
• Handle a high volume of inbound client calls while delivering exceptional customer service
• Resolve client complaints, concerns, and inquiries promptly and professionally
• Build trusted client relationships through active listening and effective communication
• Collaborate closely with attorneys and support staff to support case progression
• Perform clerical, administrative, and other duties as assigned by management
• Maintain professionalism and composure when assisting difficult or dissatisfied clients

About the Client

Our client is a highly respected U.S.-based legal services organization recognized for delivering trusted representation across a broad range of complex legal matters. Backed by a large team of experienced legal professionals and a proven record of helping tens of thousands of clients secure favorable outcomes, the firm has earned a reputation for legal excellence, client advocacy, and operational strength. Its continued growth, commitment to innovation, and people-first culture make it an outstanding environment for professionals seeking meaningful, long-term careers.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.