Remote Travel Experience Representative

Kim Luxe Travel; Colombia; A distancia; COP 113.580.433 - 151.440.578; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Flexible hours

Training and ongoing support

Opportunities for professional development

Access to travel-related perks

Supportive team environment

Descripción de la vacante

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. This fully remote position offers flexible hours and focuses on ensuring a positive travel experience for clients. Responsibilities include communicating with travelers, reviewing itineraries, and providing accurate travel information. Ideal candidates should have strong communication skills and an interest in travel. The role offers supportive training, professional development opportunities, and industry-related benefits.

Formación

• Customer service experience preferred but not required.
• Comfortable using online tools and learning new systems.

Responsabilidades

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries, confirm travel arrangements, and assist with updates.
• Provide information about destinations, travel requirements, and procedures.
• Follow up with travelers before departure to confirm details.
• Address client concerns professionally and escalate matters as needed.

Conocimientos

Strong communication skills

Customer-focused attitude

Organized and dependable

Attention to detail

Familiarity with online tools

Interest in travel

Descripción del empleo

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment