Remote Technical Integration Specialist

Constructor; Colombia; Remote; COP 222,795,000 - 286,451,000; Full time

Benefits offered by this job

Remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training budget

Job summary

Constructor.io in Colombia hires a Technical Integration Specialist to improve ecommerce experiences for hundreds of millions of users worldwide. You will onboard customers, guide API integrations, and troubleshoot issues with cross-functional teams.

You will configure catalogs, ensure search quality, and communicate clearly with non-technical audiences. Remote work is offered with international scope and a ongoing training budget.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their integration needs and assist through the process.
• API and library education - Providing guidance on integrating with Constructor's APIs and open source libraries.
• Troubleshooting - Helping resolve integration challenges with Customer Success teams.
• Index configuration - Assisting customers to configure catalogs, facets, searchability, and sort orders.
• Communication - Liaising between customers and technical resources, responding with clear explanations.
• Process improvement - Documenting interactions and solutions to improve onboarding and docs.

Skills

Customer support

REST APIs

Communication

Problem solving

Detail oriented

Tools

Postman

Browser dev tools

Job description

Constructor.io in Colombia hires a Technical Integration Specialist to improve ecommerce experiences for hundreds of millions of users worldwide. You will onboard customers, guide API integrations, and troubleshoot issues with cross-functional teams.

You will configure catalogs, ensure search quality, and communicate clearly with non-technical audiences. Remote work is offered with international scope and a ongoing training budget.