Remote Tech Support Engineer — Fintech Payments (B2B)

Evotym

Capital

À distance

COP 160 339 000 - 256 542 000

Plein temps

Il y a 2 jours

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Avantages offerts par ce poste

Fully remote work

Growth path to Team Lead

Résumé du poste

Evotym seeks a Technical Support Engineer to own challenging payment issues end-to-end for B2B merchants and providers. You will investigate transactions via APIs, logs and JSON fields, and communicate with international clients in English and Russian. The role involves coordinating with developers, handling refunds and documenting complex investigations.

The position is fully remote, offering a path to leadership roles and a growing fintech support function from the ground up.

Qualifications

1–2+ years in B2B technical support, integration support or technical account management

Responsabilités

Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including status_code, transactionStatusReason and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.