Remote Tech Enablement Service Delivery Manager

Jones Lang LaSalle Incorporated; Bogotá; A distancia; COP 9.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a Service Delivery Manager for Technology Enablement to ensure delivery of IT services across Work Dynamics accounts. The SDM will act as the central point of contact for service-related matters, coordinating with internal teams, clients, and vendors to maintain high client satisfaction and operational excellence.

The role requires 5+ years in IT service management, ITIL v4, incident/problem/change management experience, and strong communication and

Formación

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years in IT service management or a related role.
• Strong ITIL v4 knowledge.
• Experience with incident, problem, and change management.
• Proven ability to manage accounts, vendors, SLAs, and contracts.
• Excellent communication and stakeholder management.
• Experience in project management and matrix organizations.
• Familiarity with JLL Work Dynamics technology ecosystem a plus.

Responsabilidades

• Deliver high-quality IT services per SLAs and standards.
• Lead incident and change management to minimize downtime.
• Coordinate cross-team communication with clients and vendors.
• Manage relationships with clients and account leadership.
• Prepare reports on service performance and improvements.
• Mentor Technology Operations Specialists.
• Ensure compliance and security per regulations.
• Oversee platform operations and maintenance activities.

Conocimientos

IT service management

ITIL v4

Stakeholder mgmt

Account management

Communication skills

Project management

Matrix organization

Work Dynamics ecosystem

Educación

BSc IT/CS

Descripción del empleo

Jones Lang LaSalle Incorporated is seeking a Service Delivery Manager for Technology Enablement to ensure delivery of IT services across Work Dynamics accounts. The SDM will act as the central point of contact for service-related matters, coordinating with internal teams, clients, and vendors to maintain high client satisfaction and operational excellence.

The role requires 5+ years in IT service management, ITIL v4, incident/problem/change management experience, and strong communication and