Remote Sales Operations Lead – High-Ticket eCommerce

Tidal; Bogotá ciudad; A distancia; COP 92.299.000 - 110.758.000; Jornada completa

Descripción de la vacante

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. You will manage the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring proposals, follow-ups, CRM tasks, and internal coordination move forward on time.

This remote, independent contractor role requires strong ownership, reliability, and consistent availability during US Eastern business hours.

Formación

• 3–5+ years of remote or freelance work experience.
• 2–4+ years of experience in Sales Operations, Revenue Operations, Project Management, Estimation, or a similar role.
• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple active workstreams.
• Experience supporting high-volume, high-ticket, or consultative sales environments.
• Excellent written and verbal English communication, ideally C1-C2.
• Highly organized with strong prioritization and time management.
• Proactive and able to identify next priorities without direction.

Responsabilidades

• Own the sales pipeline from post-consultation through close.
• Prepare accurate, client-ready proposals within 24-hour turnaround.
• Support 1-2 Sales Managers with ~6 consultations per day each.
• Build estimates and proposals; coordinate revisions and pricing with teams.
• Maintain Pipedrive records with deals, notes, deadlines, tasks.
• Identify stale deals and SLA risks in Pipedrive and follow through.
• Keep stakeholders aligned with deadlines through clear communication.
• Hand off closed projects to Production & Logistics with complete info.
• Coordinate across sales, manufacturing, logistics, and support.
• Manage multiple deals with competing priorities while staying accurate.

Conocimientos

Remote work

CRM management

Time management

Attention to detail

English proficiency

Proactive

Ownership mindset

Herramientas

Pipedrive

GetAccept

Canva

Google Workspace

Slack

Zoom

Loom

Google Sheets

Excel

Descripción del empleo

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. You will manage the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring proposals, follow-ups, CRM tasks, and internal coordination move forward on time.

This remote, independent contractor role requires strong ownership, reliability, and consistent availability during US Eastern business hours.