Experience Researcher: Shape Strategy with User Insight

Kyndryl; Bogotá; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Kyndryl in Bogotá invites an Experience Researcher to translate user, data, and market insights into actionable strategy and design decisions. You’ll balance discovery and validation across the full experience lifecycle, collaborating with designers, strategists, and delivery teams.

Plan and conduct qualitative and quantitative studies, synthesize findings into clear recommendations, and champion user-centered decision making across the organization.

Formación

• Experience conducting UX/experience research and informing strategy.
• Ability to plan, execute, and synthesize qualitative and quantitative research independently.
• Translate complex findings into clear insights, recommendations, and artifacts.
• Background in UX, behavioral or social sciences.
• Collaborative with design, strategy and delivery teams.
• Knowledge of interviews, usability testing, surveys, and concept validation.

Responsabilidades

• Plan and conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
• Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design.
• Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk.
• Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making.
• Collaborate with experience designers, strategists, and technologists to embed research throughout the delivery lifecycle.
• Select and apply appropriate research methods, including interviews, usability testing, surveys, and contextual inquiry.
• Ensure research outputs are accessible, documented, and reusable across teams.
• Advocate for user centered and evidence based decision making in customer engagements and internal initiatives.

Conocimientos

UX Research

Qual/Quant Research

Insights & Artifacts

Cross-functional Collaboration

Research Methods

Educación

UX/Behavioral/Social Science

Descripción del empleo

Kyndryl in Bogotá invites an Experience Researcher to translate user, data, and market insights into actionable strategy and design decisions. You’ll balance discovery and validation across the full experience lifecycle, collaborating with designers, strategists, and delivery teams.

Plan and conduct qualitative and quantitative studies, synthesize findings into clear recommendations, and champion user-centered decision making across the organization.