Remote Personal Assistant at Puffy – 2 Positions

Jobs Region Group; Colombia; Remote; COP 189,058,000 - 231,070,000; Full time

Benefits offered by this job

Remote work

Performance bonus up to 10%

Dental and vision insurance

Annual learning budget

Store credit $1,000

Job summary

Puffy is an AI-first, DTC luxury mattress company offering a fully remote global workforce and a fast-paced, collaborative culture. The Personal Assistant role supports the CEO by securing tailored experiences, coordinating reservations, and vetting providers with AI-assisted workflows.

You’ll manage calendars, draft schedules, and ensure timely, high-quality outcomes. Candidates should have 2–3 years in personal assistance or executive support, strong communication, and familiarity with Google

Qualifications

• 2–3 years of experience in personal assistance, concierge or executive support with emphasis on precise execution.
• Ability to break down ambiguous requests, research topics, define criteria and recommend options with clear reasoning.
• Professional communication that represents a CEO well and builds trusted provider relationships.
• Demonstrated ability to build and test reusable AI workflows for recurring tasks and coordination.
• Proficiency in Google Workspace and quick adoption of new systems.

Responsibilities

• Deliver tailored experiences: secure reservations, coordinate access, and design CEO experiences with AI-assisted planning.
• Turn ambiguity into a recommendation: research unfamiliar subjects, set criteria, and draft concise recommendations.
• Build trusted provider relationships: vet providers, maintain summaries, and track service quality.
• Anticipate and coordinate needs: manage calendars, appointments, and follow-ups with data safeguards.
• Close the loop: own requests end-to-end with confirmations and timely outcomes.

Skills

2-3 years exp

Executive assistance

Polished communication

AI workflow

Google Workspace

Tools

Asana

AI tools

Google Workspace

Job description

Home Job Remote Personal Assistant at Puffy - 2 Positions

Remote Personal Assistant at Puffy - 2 Positions

Puffy is an AI-first, direct-to-consumer luxury mattress company that operates with a highly flexible, fully remote global workforce. The company is known for its fast-paced, collaborative culture, offering competitive performance bonuses, comprehensive health perks, and a strong focus on professional growth.

Puffy provides competitive benefits including 100% covered dental and vision insurance, up to 10% monthly performance bonuses, a 4% 401(k) match, and an annual learning budget. Employees also enjoy remote work flexibility, generous paid time off (PTO), and a $1,000 annual store credit for their luxury bedroom products.

• Deliver tailored experiences: Secure coveted reservations, coordinate exclusive event access and design experiences suited to the CEO's preferences. Use AI to develop options and draft itineraries, then personally verify availability, details and terms and carry the booking through to completion.
• Turn ambiguity into a recommendation: Break down unclear requests, research unfamiliar subjects and define relevant selection criteria. Use AI to develop research plans, synthesize findings and produce a concise recommendation; independently verify material claims, explain trade-offs and recommend the best option rather than simply presenting comparisons.
• Build trusted provider relationships: Develop and maintain a dependable network across lifestyle, wellness, automotive and home services. Use AI to organize non-sensitive research into provider summaries, then personally vet providers, build relationships and keep usable records of service quality and alternatives.
• Anticipate and coordinate needs: Manage the personal calendar, appointments, preferences and follow-ups proactively. Use approved AI workflows to draft schedules and checklists with appropriate data safeguards, then verify timing, dependencies and commitments yourself.
• Close the loop: Own each request from inception to completion, resolve obstacles independently within approved boundaries, coordinate providers and maintain clear confirmations and status updates until the outcome is delivered.

Quality Standards

• Evidence and accuracy: Check provider suitability, availability, total costs, dates and material terms against reliable sources or direct confirmation. Correct AI errors before relying on or sharing an output.
• Discretion and ownership: Handle confidential personal information responsibly, share only what is necessary and exercise sound judgment with providers and AI tools. Remain accountable for the final recommendation and outcome.

Personal Operations Outcomes

• Decisions made easier: Deliver concise, verified recommendations that match the CEO's preferences and make the best option clear.
• Dependable execution: Keep bookings, appointments and personal requests accurate, confirmed and followed through, with credible alternatives when plans change.

Qualifications and Requirements

• Relevant experience: 2-3 years of experience in personal assistance, concierge services, lifestyle management, hospitality or executive assistance focused on exceptional execution.
• Research judgment: The ability to break down ambiguous requests, investigate unfamiliar subjects, define selection criteria, use AI effectively, independently verify findings and recommend the best option with clear reasoning.
• Polished communication: Professional communication that represents a CEO well, builds trusted provider relationships and works comfortably in premium service environments.
• Resourcefulness and detail: Practical problem-solving, meticulous attention to detail and reliable follow-through without missed commitments.
• Discretion: Responsible handling of confidential personal information and sound judgment when communicating with providers or using AI tools.
• AI workflow capability: Demonstrated ability to build and test reusable AI workflows for recurring research and coordination requests. Carry relevant preferences and constraints between requests, verify consequential outputs, handle exceptions and improve the workflow to reduce manual effort while maintaining accuracy and discretion.
• Technical confidence: Proficiency in Google Workspace, quick adoption of new systems and personal ownership of AI-produced work and its validation.
• Must be willing to work extended hours and weekends as needed.

Additional advantages

• Languages: Fluency in Russian or Armenian alongside English, strongly preferred for seamless coordination.
• Provider network: An established network of trusted premium service providers.
• Coordination tools: Experience with Asana or project management tools.
• Relevant environments: A background in luxury hospitality, lifestyle management or family office environments.

Resources Provided

You'll have access to our latest company-provided AI tools, including ChatGPT and Claude, multiple AI agents, bots, plugins, AI projects, and automations through platforms such as n8n. You'll also receive the department tools, relevant data, assets and specialist support needed to deliver your work. We'll expect you to use these resources to automate routine work and deliver high-quality results quickly.

Compensation

Base salary up to USD $66,000 plus a monthly performance bonus of up to 10%, with comprehensive benefits included.