Remote Operations Specialist

Pearl; Bogotá; Hybrid; MXN 360,000 - 720,000; Full time

Benefits offered by this job

Fully remote - LATAM

HMO coverage after 3 months

Mentorship from international experts

CRM hygiene & on-time reporting

Job summary

Pearl, a fast-growing AI company in procurement technology, seeks an Operations Specialist to own the data and supplier-coordination layer for enterprise customers. The role blends heavy Excel-based data work with proactive supplier outreach to keep sourcing events running smoothly.

Based remotely in LATAM and aligned to US Eastern hours, you will clean, validate, and structure datasets, onboard data, and support end-to-end deployment of sourcing events while identifying operational improvements.

Qualifications

• 1–2+ years Excel in a professional setting.
• Experience cleaning, normalizing, and validating datasets with formulas.
• Experience building replicable Excel models.
• Outbound calls to US-based suppliers in a professional context.
• C1+ English for phone communication with US-based suppliers.
• Located in LATAM and able to work within one hour of US Eastern Time.

Responsibilities

• Data cleaning, structuring, and validating supplier, product, and quantity data.
• Follow-up with US-based suppliers via phone and email.
• Maintain and update supplier and product records across active sourcing events.
• Support end-to-end deployment of sourcing events for enterprise customers.
• Flag process gaps and suggest operational improvements proactively.

Skills

Advanced Excel skills

English communication

Data cleansing & validation

Outbound calling to US suppliers

LATAM location & ET alignment

Tools

Excel (VLOOKUP/XLOOKUP/INDEX MATCH)

Job description

A fast-growing AI company in the procurement technology space is looking for an Operations Specialist to own the data and supplier-coordination layer that keeps its platform delivering for enterprise customers.

Work From Anywhere in LATAM

Eastern Time | Monday-Friday, aligned to US Eastern business hours (8:45 AM ET daily team standup; must work within ±1 hour of New York time)

Day-to-day, the role is roughly 60% Excel-based data work - cleaning, structuring, and validating supplier, product, and quantity data so sourcing events run without error - and 40% phone and email follow-up with existing US-based suppliers to keep them engaged on the platform. Success means owning a client account end to end within 90 days, running the back-end work and communication independently.

Core Responsibilities

• Data Cleaning & Validation
  • Clean, structure, and validate supplier, product, and quantity data using Excel
  • Apply VLOOKUP, XLOOKUP, INDEX MATCH, pivot tables, and conditional formulas to organize datasets
  • Sanity-check data for missing values, inconsistent formatting, and errors before modeling begins
  • Build formula-driven models without hard-coded values, ensuring datasets are replicable
  • Onboard validated customer data onto the client's deployment platform
• Supplier Communication & Follow-Up
  • Call US-based suppliers who haven't responded on the platform to re-engage them
  • Deliver a consistent daily outreach script and improve call quality with each iteration
  • Track supplier response status and
  • escalate persistently to prevent dormant accounts
  • Coordinate outreach priorities with the deployment team via Slack
• Deployment & Operations Support
  • Maintain and update supplier and product records across active sourcing events
  • Support end-to-end deployment of sourcing events for enterprise customers
  • Flag process gaps and recommend operational improvements proactively
  • Take on expanded account ownership as tenure and performance progress

Requirements

• Must-Have
  • 1-2+ years of hands-on Microsoft Excel experience in a professional work environment (not coursework or training), including pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF formulas
  • Demonstrated experience cleaning, normalizing, and validating datasets using formula-based methods (no hard-coded values), including sanity-checking data quality and comparing extracted data against source documents
  • Experience building structured, replicable Excel models that others can follow
  • Experience conducting outbound phone calls to US-based suppliers, vendors, or business contacts in a professional capacity
  • C1+ English (CEFR) - spoken and written - for direct phone communication with US-based suppliers
  • Located in LATAM and able to work within one hour of US Eastern Time
• Nice-to-Have
  • 1-2 years in management consulting or at a boutique advisory firm
  • Hands-on procurement or supply chain experience (tactical purchasing, operational supplier relationship management)
  • Python for data manipulation or automation
  • Prior exposure to e-procurement or sourcing platforms

Benefits

• Competitive Salary: Based on experience and skills
• Fully remote- work from anywhere
• Recognition for maintaining 100% CRM hygiene and on-time reporting
• In accordance with company policy
• HMO coverage after 3 months for full-time employees
• Guidance from international industry experts
• Ongoing access to resources for professional growth
• Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding