Remote Operations QA Specialist | Process Audits & KPIs

BairesDev; Colombia; Remote; COP 191,113,000 - 286,670,000; Full time

Benefits offered by this job

Remote work 100%

Payment in USD or local currency

Equipment provided

Flexible hours

Parental leave & vacations

Global, multicultural team

Mentorship and growth opportunities

Job summary

BairesDev is hiring for an Operations QA role focused on auditing and process improvement. This remote position offers the chance to design methodologies and track performance while collaborating with a global team.

Ideal candidates have extensive QA or auditing experience, strong KPI focus, and exceptional documentation skills, with English proficiency required for cross-functional communication.

Qualifications

• 4+ years of experience in quality assurance or operational auditing.
• Experience implementing auditing methodologies and performance scorecards.
• Experience tracking and analyzing KPIs to drive quality improvement.
• Strong documentation and compliance background.
• Exceptional attention to detail and focus on operational excellence.
• Advanced proficiency in English.

Responsibilities

• Design and implement comprehensive auditing methodologies to evaluate process efficiency and success.
• Develop and manage structured performance scorecards to track progress against organizational objectives.
• Establish and monitor KPIs to align operational activities with business strategy.
• Maintain robust, structured documentation and standard operating procedures to ensure audit readiness at all times.
• Collaborate with operations and talent teams to identify quality gaps and drive continuous improvement initiatives.

Skills

4+ years QA

Auditing methodologies

Performance scorecards

KPIs

Documentation & SOPs

Attention to detail

English proficiency

Job description

BairesDev is hiring for an Operations QA role focused on auditing and process improvement. This remote position offers the chance to design methodologies and track performance while collaborating with a global team.

Ideal candidates have extensive QA or auditing experience, strong KPI focus, and exceptional documentation skills, with English proficiency required for cross-functional communication.