Remote Operations QA & Process Improvement Analyst

BairesDev; Colombia; Remote; COP 194,200,000 - 291,300,000; Full time

Benefits offered by this job

Remote work

USD payment option

Home office setup

Flexible hours

Parental leave & vacations

Mentorship & growth

Job summary

BairesDev is seeking an Operations QA professional to design auditing methodologies, build performance scorecards, and monitor KPIs that align operations with business goals while maintaining rigorous process documentation.

You will collaborate with global teams in a 100% remote environment, enjoy competitive USD compensation, flexible hours, and opportunities for growth through mentorship and diverse projects. Strong English skills are required.

Qualifications

• 4+ years in quality assurance or operational auditing.
• Experience implementing auditing methodologies and scorecards.
• Ability to track and analyze KPIs for quality improvement.
• Strong documentation and compliance background.
• Excellent attention to detail and operational excellence.
• Advanced proficiency in English.

Responsibilities

• Design and implement auditing methodologies to evaluate process efficiency.
• Develop and manage structured performance scorecards to track progress.
• Establish and monitor KPIs to align operations with strategy.
• Maintain robust documentation and SOPs for audit readiness.
• Collaborate with operations and talent teams to drive quality improvements.

Skills

Quality assurance

Operational auditing

Auditing methodologies

Performance scorecards

KPIs

Documentation & compliance

Attention to detail

English proficiency

Job description

BairesDev is seeking an Operations QA professional to design auditing methodologies, build performance scorecards, and monitor KPIs that align operations with business goals while maintaining rigorous process documentation.

You will collaborate with global teams in a 100% remote environment, enjoy competitive USD compensation, flexible hours, and opportunities for growth through mentorship and diverse projects. Strong English skills are required.