Remote Operations Lead — Processes & Delivery (Contractor)

CrucialPoint; Bogotá; Remote; COP 78,855,000 - 100,759,000; Part time

Job summary

CrucialPoint and Symby seeks an experienced operations professional to own and optimize our client delivery processes. You will roll out operational systems, templates, and cadences, ensuring smooth weekly delivery and ongoing capacity planning across a distributed team.

The role is remote, begins as a contractor with potential expansion to full-time, and requires strong English communication, detail orientation, and hands-on use of ClickUp or Asana to drive efficiency.

Qualifications

• 4+ years running operations, project management, or delivery in a marketing or digital agency (or similar).
• Broad marketing knowledge; understand the work well enough to identify when it's off track.
• Hands-on experience with ClickUp, Asana, or similar project tools.
• Detail-oriented and driven; things don't fall through the cracks on your watch.
• Fluent written and spoken English.

Responsibilities

• Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences.
• Run the weekly delivery rhythm: what's due, who owns it, what's slipping, what's blocked.
• Keep the team on process and on schedule.
• Track capacity across the team so we know who has room before we commit to new work.
• Own onboarding for new clients and new team members so it's consistent every time.
• Flag early when something isn't working, with a proposed fix.

Skills

Ops management

Project delivery

ClickUp/Asana

Attention to detail

English fluency

Tools

ClickUp

Asana

Job description

CrucialPoint and Symby seeks an experienced operations professional to own and optimize our client delivery processes. You will roll out operational systems, templates, and cadences, ensuring smooth weekly delivery and ongoing capacity planning across a distributed team.

The role is remote, begins as a contractor with potential expansion to full-time, and requires strong English communication, detail orientation, and hands-on use of ClickUp or Asana to drive efficiency.