Remote Luxury Guest Experience Manager

Heirloom

Bogotá

Remote

COP 194,389,000 - 291,583,000

Full time

2 days ago

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Benefits offered by this job

100% remote work

Biweekly pay in US dollars

Paid time off

Monthly bonus

Direct contract with a U.S.-based luxe

Opportunity to travel to the U.S

Job summary

Heirloom is seeking a customer-first Guest Communications Specialist to support luxury group travel experiences. The role is conducted entirely in English, with weekend availability and a 4-day workweek of 12-hour shifts.

This remote position is based in Bogotá, Colombia, and offers biweekly USD pay, paid time off, and a monthly bonus. As the first brand touchpoint, you will handle guest messaging across channels, uphold brand voice, and drive reservations while collaborating with the Field Team

Qualifications

Weekend availability required.
Based in Bogotá, Colombia (training in Bogotá).
Minimum 3 years of experience in customer service and/or sales for a luxury brand.
Experience with cloud-based technology, CRM systems, VOIP, etc.

Responsibilities

Manage all incoming guest communications (text, email, phone, online) per policy.
Represent Heirloom with professional written customer service.
Facilitate communication between Guest Services and Field Team to resolve issues.
Address and resolve guest issues as first point of contact.
Close new reservations based on availability and meet revenue goals.
Make outbound calls to answer questions and close sales.