Remote Global Healthcare Provider Success Manager

Placidway-1; Metropolitana; Remote; COP 183,370,000 - 250,050,000; Full time

Benefits offered by this job

Remote work

Global healthcare network

Job summary

PlacidWay is a global medical tourism marketplace connecting patients with providers across 60+ countries. We seek an Account Manager to nurture provider relationships, support day-to-day activity, monitor cases and leads, coordinate with internal teams, resolve issues, and grow provider revenue on the platform.

You will manage multiple healthcare providers, ensure timely responses, optimize conversions, and drive account growth in a remote, international environment.

Qualifications

• 2–4+ years of experience in Account Management, Customer Success, Client Relationship Management, Sales, Business Development, or a similar role.
• Experience managing multiple clients, accounts, or business relationships.
• Strong customer-facing and relationship-management skills.
• Excellent written and verbal English communication.
• Strong follow-up and organizational skills.
• Experience working with a CRM system.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving and negotiation skills.
• Comfortable handling difficult customers, complaints, and escalations.
• Results-oriented mindset with an understanding of conversion, retention, and revenue.
• Ability to work independently in a remote environment.
• Strong attention to detail and accountability.

Responsibilities

• Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
• Build and maintain strong, professional relationships with assigned providers.
• Understand each provider’s services, treatment offerings, target markets, and business objectives.
• Act as the primary point of contact for assigned providers.
• Regularly communicate with providers and ensure their needs and concerns are addressed.
• Maintain accurate provider information, activities, communications, and follow-ups in the CRM.
• Monitor patient leads and cases assigned to providers.
• Follow up with providers to ensure timely responses to patient inquiries.
• Identify delays, missed follow-ups, or inactive cases and take appropriate action.
• Coordinate with internal teams when patient cases require escalation or additional support.
• Help providers improve their response, follow-up, and patient-handling processes.
• Track case progress from initial inquiry through provider communication and potential treatment.
• Monitor provider engagement, lead activity, response rates, conversions, and overall account performance.
• Identify reasons for low conversion or poor lead engagement.
• Work with providers to improve their approach to patient inquiries and follow-ups.
• Review account performance and identify areas for improvement.
• Encourage providers to actively respond to leads and maximize opportunities available through PlacidWay.
• Help increase successful patient-provider connections, treatments, and provider revenue.
• Identify opportunities to increase provider activity and revenue on the platform.
• Recommend relevant PlacidWay services, packages, or opportunities based on provider needs.
• Support account retention by maintaining strong provider relationships and addressing concerns proactively.
• Identify opportunities for account expansion and increased provider participation.
• Follow up on commercial opportunities and ensure timely communication with providers.
• Handle provider concerns, complaints, and escalations professionally.
• Investigate issues and coordinate with relevant internal departments to resolve them.
• Manage situations where a provider is dissatisfied or considering reducing their activity on the platform.
• Maintain clear communication and follow-up until issues are resolved.
• Ensure providers understand PlacidWay processes, expectations, and available support.

Skills

Relationship Management

Customer Success

Account Management

Provider Management

Lead Management

Patient Case Coordination

CRM

Follow-Up

Conversion Optimization

Sales

Business Development

Negotiation

Problem Solving

Communication

Account Growth

Tools

CRM system

Job description

PlacidWay is a global medical tourism marketplace connecting patients with providers across 60+ countries. We seek an Account Manager to nurture provider relationships, support day-to-day activity, monitor cases and leads, coordinate with internal teams, resolve issues, and grow provider revenue on the platform.

You will manage multiple healthcare providers, ensure timely responses, optimize conversions, and drive account growth in a remote, international environment.