Account Manager

PlacidWay, LLC; Metropolitana; A distancia; COP 140.130.000 - 202.410.000; Jornada completa

Descripción de la vacante

PlacidWay is seeking a proactive Account Manager to nurture and grow relationships with healthcare providers and partners on our platform. You will understand provider needs, support day-to-day activity, monitor patient leads, coordinate with internal teams, resolve issues, and identify opportunities to improve performance and revenue.

This remote role requires strong relationship management, customer success, sales, problem solving, and follow-up skills.

Formación

• 2–4+ years of experience in Account Management, Customer Success, Client Relationship Management, Sales, Business Development, or a similar role.
• Experience managing multiple clients, accounts, or business relationships.
• Strong customer-facing and relationship-management skills.
• Excellent written and verbal English communication.
• Strong follow-up and organizational skills.
• Experience working with a CRM system.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving and negotiation skills.
• Comfortable handling difficult customers, complaints, and escalations.
• Results-oriented mindset with an understanding of conversion, retention, and revenue.
• Ability to work independently in a remote environment.
• Strong attention to detail and accountability.

Responsabilidades

• Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
• Build and maintain strong, professional relationships with assigned providers.
• Understand each provider’s services, treatment offerings, target markets, and business objectives.
• Act as the primary point of contact for assigned providers.
• Regularly communicate with providers and ensure their needs and concerns are addressed.
• Maintain accurate provider information, activities, communications, and follow-ups in the CRM.
• Monitor patient leads and cases assigned to providers.
• Follow up with providers to ensure timely responses to patient inquiries.
• Identify delays, missed follow-ups, or inactive cases and take appropriate action.
• Coordinate with internal teams when patient cases require escalation or additional support.
• Help providers improve their response, follow-up, and patient-handling processes.
• Track case progress from initial inquiry through provider communication and potential treatment.
• Monitor provider engagement, lead activity, response rates, conversions, and overall account performance.
• Identify reasons for low conversion or poor lead engagement.
• Work with providers to improve their approach to patient inquiries and follow-ups.
• Review account performance and identify areas for improvement.
• Encourage providers to actively respond to leads and maximize opportunities available through PlacidWay.
• Help increase successful patient-provider connections, treatments, and provider revenue.
• Identify opportunities to increase provider activity and revenue on the platform.
• Recommend relevant PlacidWay services, packages, or opportunities based on provider needs.
• Support account retention by maintaining strong provider relationships and addressing concerns proactively.
• Identify opportunities for account expansion and increased provider participation.
• Follow up on commercial opportunities and ensure timely communication with providers.
• Handle provider concerns, complaints, and escalations professionally.
• Investigate issues and coordinate with relevant internal departments to resolve them.
• Manage situations where a provider is dissatisfied or considering reducing their activity on the platform.
• Maintain clear communication and follow-up until issues are resolved.
• Ensure providers understand PlacidWay processes, expectations, and available support.

Conocimientos

Relationship Management

Customer Success

Account Management

Provider Management

Lead Management

CRM

Follow-Up

Conversion Optimization

Sales

Business Development

Negotiation

Problem Solving

Communication

Account Growth

Descripción del empleo

About PlacidWay:

PlacidWay is a global medical tourism marketplace that connects patients with hospitals, clinics, doctors, and healthcare providers across 60+ countries.

We help patients explore treatment options, compare providers, understand their medical travel choices, and connect with suitable healthcare providers. Our Account Management team plays an important role in maintaining strong provider relationships and helping our partners generate better patient engagement, conversions, and revenue through the platform.

About the Role

We are looking for a proactive and results-oriented Account Manager to manage relationships with healthcare providers and partners on the PlacidWay platform.

The Account Manager will be responsible for understanding provider needs, supporting their day-to-day platform activity, monitoring patient cases and leads, coordinating with internal teams, resolving issues, and identifying opportunities to improve provider performance, conversions, and revenue.

This role requires a combination of relationship management, customer success, sales, problem-solving, follow-up, and account growth skills.

Key Responsibilities

Provider & Account Management

• Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.

• Build and maintain strong, professional relationships with assigned providers.

• Understand each provider’s services, treatment offerings, target markets, and business objectives.

• Act as the primary point of contact for assigned providers.

• Regularly communicate with providers and ensure their needs and concerns are addressed.

• Maintain accurate provider information, activities, communications, and follow-ups in the CRM.

Patient Cases & Lead Management

• Monitor patient leads and cases assigned to providers.

• Follow up with providers to ensure timely responses to patient inquiries.

• Identify delays, missed follow-ups, or inactive cases and take appropriate action.

• Coordinate with internal teams when patient cases require escalation or additional support.

• Help providers improve their response, follow-up, and patient-handling processes.

• Track case progress from initial inquiry through provider communication and potential treatment.

Provider Performance & Conversion

• Monitor provider engagement, lead activity, response rates, conversions, and overall account performance.

• Identify reasons for low conversion or poor lead engagement.

• Work with providers to improve their approach to patient inquiries and follow-ups.

• Review account performance and identify areas for improvement.

• Encourage providers to actively respond to leads and maximize opportunities available through PlacidWay.

• Help increase successful patient-provider connections, treatments, and provider revenue.

Account Growth & Revenue

• Identify opportunities to increase provider activity and revenue on the platform.

• Recommend relevant PlacidWay services, packages, or opportunities based on provider needs.

• Support account retention by maintaining strong provider relationships and addressing concerns proactively.

• Identify opportunities for account expansion and increased provider participation.

• Follow up on commercial opportunities and ensure timely communication with providers.

Customer Success & Issue Resolution

• Handle provider concerns, complaints, and escalations professionally.

• Investigate issues and coordinate with relevant internal departments to resolve them.

• Manage situations where a provider is dissatisfied or considering reducing their activity on the platform.

• Maintain clear communication and follow-up until issues are resolved.

• Ensure providers understand PlacidWay processes, expectations, and available support.

What We're Looking For

• 2–4+ years of experience in Account Management, Customer Success, Client Relationship Management, Sales, Business Development, or a similar role.

• Experience managing multiple clients, accounts, or business relationships.

• Strong customer-facing and relationship-management skills.

• Excellent written and verbal English communication.

• Strong follow-up and organizational skills.

• Experience working with a CRM system.

• Ability to manage multiple accounts and priorities simultaneously.

• Strong problem-solving and negotiation skills.

• Comfortable handling difficult customers, complaints, and escalations.

• Results-oriented mindset with an understanding of conversion, retention, and revenue.

• Ability to work independently in a remote environment.

• Strong attention to detail and accountability.

Preferred Qualifications

Experience in any of the following areas is a plus:

• Healthcare or medical tourism

• Hospitals, clinics, or healthcare providers

• Customer Success

• Account Management

• B2B Sales / Business Development

• Online marketplaces or platforms

• International client or partner management

• CRM-based lead and pipeline management

Key Skills

Relationship Management | Customer Success | Account Management | Provider Management | Lead Management | Patient Case Coordination | CRM | Follow-Up | Conversion Optimization | Sales | Business Development | Negotiation | Problem Solving | Communication | Account Growth

Performance Expectations

Success in this role will be measured through areas such as:

• Provider engagement and retention

• Timely follow-up on provider and patient cases

• Lead response and case progression

• Provider conversion and treatment outcomes

• Account activity and growth

• Provider satisfaction and issue resolution

• CRM accuracy and follow-up discipline

• Revenue and commercial opportunities generated from assigned accounts

Remote Work Requirements

• Dedicated and quiet workspace.

• Reliable laptop/PC suitable for daily professional work.

• Stable and reliable internet connection.

• Backup internet connection is recommended.

• Smartphone for business communication when required.

• Ability to work independently and maintain consistent communication with international providers and internal teams.

Why Join PlacidWay?

• Work with a global medical tourism platform.

• Remote work environment.

• Opportunity to work with healthcare providers across different countries and markets.

• Exposure to international patient journeys and healthcare businesses.

• Opportunity to develop expertise in account management, customer success, provider relations, and business growth.

• Performance-based opportunities for professional growth.