Remote Director of AI-Driven Operations & Service Delivery

Lawnstarter; Bogotá; A distancia; COP 394.335.000 - 443.627.000; Jornada completa

Descripción de la vacante

LawnStarter is seeking an elite AI builder for a Biz Ops generalist role that spans across the business. You’ll start as an individual contributor reporting to the COO and own the early phase of building Service Delivery into a scalable, AI-driven function.

Expect cross-functional collaboration, rapid problem framing, and concrete KPIs as you craft processes and tooling that lift on‑time completion and customer satisfaction.

Formación

• Elite AI builder with hands-on experience in agentic systems.
• Ability to turn vague problems into running automated systems.
• Experience operating in a marketplace or multi-sided business.
• Strong execution mindset with a track record of end-to-end delivery.
• Data-driven with comfort in cross-functional collaboration.

Responsabilidades

• Define and build the Service Delivery function from the ground up.
• Improve customer and Pro retention through cross-functional initiatives.
• Lead unscoped projects from idea to running, automated systems.
• Set KPIs, standards, SOPs, and real-time interventions with measurable outcomes.

Conocimientos

Elite AI builder

Zero-to-one operator

Marketplace-tested

Finisher

Cross-functional collaboration

Data-driven

Educación

Analytics or business degree with 7+ years marketplace ops

Herramientas

Brain AI toolkit

Descripción del empleo

LawnStarter is seeking an elite AI builder for a Biz Ops generalist role that spans across the business. You’ll start as an individual contributor reporting to the COO and own the early phase of building Service Delivery into a scalable, AI-driven function.

Expect cross-functional collaboration, rapid problem framing, and concrete KPIs as you craft processes and tooling that lift on‑time completion and customer satisfaction.