Remote Claims Associate — Customer Care & Claims

porch; Colombia; Presencial; COP 35.712.000 - 40.176.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a Claims Associate to provide outstanding customer service for callers, customers, agents, and partners in Colombia. You will verify coverage, set up claims, request inspections, and document activities in the claim file.

Responsibilities include handling inquiries, submitting claims to adjusters, and supporting the Claims Department while maintaining confidentiality and high ethical standards.

Formación

• High School Diploma or GED required.
• Minimum of one year of related claims or customer service experience preferred.
• Exceptional customer service skills.
• Ability to work independently with little supervision.
• Gathers and analyzes information skillfully.
• Follows policies and procedures.
• Sets up claims and submits to adjusters in a timely manner.
• Manages difficult or emotional customer situations.
• Shows empathy.
• Maintains confidentiality.
• Writes clearly and informatively.
• Demonstrates accuracy and thoroughness.
• Works with integrity and ethically.
• Prioritizes and plans work activities.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
• Experience working with global and/or US based business teams.
• Excellent written and communication skills in English.

Responsabilidades

• Obtaining critical claims information and setting up a claim in claims system (PTS).
• Answering incoming phone calls
• Submitting claim and inspection request to adjusters and vendors
• Investigates prior claims and related information for adjusters
• Investigates weather and storm information using the internet
• Supports mail distribution, filing and scanning- Managing diary entries
• Maintaining positive internal and external work relationships
• Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate
• Inputting expense and claims checks as needed- Supporting the Claims Department

Conocimientos

Customer service

Independent work

Attention to detail

Policy compliance

Verbal and written communication

Empathy

Confidentiality

Integrity

Time management

English proficiency

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Porch Group is seeking a Claims Associate to provide outstanding customer service for callers, customers, agents, and partners in Colombia. You will verify coverage, set up claims, request inspections, and document activities in the claim file.

Responsibilities include handling inquiries, submitting claims to adjusters, and supporting the Claims Department while maintaining confidentiality and high ethical standards.