Remote Case Manager — Behavioral Health & Family Support

Pharmbills LLC; Colombia; Remote; COP 20,000,000 - 36,000,000; Full time

Job summary

Pharmbills LLC is seeking a Case Manager to support families remotely from home. You will be the primary contact for prospective families, coordinating care with teams and ensuring a smooth, positive client experience throughout the care journey.

Ideal candidates are bilingual in English and Spanish, with administrative or case management experience, and proficient in Excel and Outlook. This is a remote, long-term role with growth opportunities and meaningful impact in behavioral health.

Qualifications

• Bilingual in English and Spanish with strong communication.
• Experience in administrative coordination or case management.
• Proficient in Excel and Outlook with strong organizational skills.

Responsibilities

• Serve as the primary point of contact between the office and families, building strong and supportive relationships.
• Coordinate and monitor client reassessments to ensure timely scheduling and follow-up.
• Track and report weekly billing trends and assist with operational oversight.
• Conduct monthly care calls with families to review progress, answer questions, and address concerns.
• Support schedule adjustments and resolve case-related issues efficiently.
• Maintain accurate and compliant client documentation and records.
• Collaborate with internal teams to ensure seamless coordination of care and service delivery.
• Help create a positive experience for families through proactive communication and ongoing support.

Skills

English & Spanish

Case management

Administrative coordination

Excel

Outlook

Organizational skills

Communication skills

ABA knowledge

ASD experience

Detail-oriented

Tools

Microsoft Excel

Microsoft Outlook

Job description

Pharmbills LLC is seeking a Case Manager to support families remotely from home. You will be the primary contact for prospective families, coordinating care with teams and ensuring a smooth, positive client experience throughout the care journey.

Ideal candidates are bilingual in English and Spanish, with administrative or case management experience, and proficient in Excel and Outlook. This is a remote, long-term role with growth opportunities and meaningful impact in behavioral health.