Relationship Manager

Jobtailor; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Nuvei in Colombia seeks a senior Relationship Manager to lead top-tier merchant partnerships across Latin America. You will serve as the main client contact, coordinating with internal teams to launch projects and resolve pain points, while leveraging data analytics to drive performance and growth.

Based in Colombia, you will travel as needed and collaborate with sales, product, and engineering to deliver strategic solutions that enhance merchant performance and meet ambitious targets.

Formación

• Minimum 5+ years in a relationship management role with client-focused solutions experience.
• Strong payments industry experience.
• C-suite communication and management skills.
• English and Portuguese proficiency; Spanish desired.
• Willingness to travel and based in Colombia.

Responsabilidades

• Manage top-tier merchants in Latin America and build strong, mutually beneficial relationships.
• Act as the single point of contact for customers and liaise across internal teams.
• Understand merchant businesses, present business reviews, launch projects, and solve pain points.
• Assess merchant goals using business acumen and analytical abilities.
• Synthesize complex datasets and use data to tell compelling stories.
• Prioritize and manage multiple cross-department projects.
• Anticipate client needs and develop solutions.
• Develop joint strategies benefiting merchants and Nuvei.
• Conduct client visits and quarterly business reviews.
• Oversee client integrations to the Nuvei platform when needed.
• Collaborate with technical teams on new merchant features.
• Achieve targets and maintain client account management plans.
• Forecast and track client account metrics.
• Analyze transactional data to improve customer performance.
• Identify opportunities to grow existing client business.
• Coordinate with internal functions to ensure consistent service.
• Collaborate with sales teams to reach prospective clients.
• Advise clients on payments, regulatory changes, and competitive developments.

Conocimientos

Relationship management

Payments industry experience

C-Suite communication

Data analytics

Project management

Negotiation

Travel availability

English and Portuguese proficiency

Independent, self-motivated

Team player

Descripción del empleo

• Manage top-tier merchants in Latin America and build strong, mutually beneficial relationships
• Act as the single point of contact for customers and liaise across internal teams
• Understand merchant businesses, present business reviews, launch projects, and solve pain points
• Assess merchant goals using business acumen and analytical abilities
• Synthesize complex datasets and use data to tell compelling stories
• Prioritize and manage multiple cross-department projects
• Anticipate client needs and develop solutions
• Develop joint strategies benefiting merchants and Nuvei
• Conduct client visits and quarterly business reviews
• Oversee client integrations to the Nuvei platform when needed
• Collaborate with technical teams on new merchant features
• Achieve targets and maintain client account management plans
• Forecast and track client account metrics
• Analyze transactional data to improve customer performance
• Identify opportunities to grow existing client business
• Coordinate with internal functions to ensure consistent service
• Collaborate with sales teams to reach prospective clients
• Advise clients on payments, regulatory changes, and competitive developments

Requirements

• Minimum 5+ years of experience in a relationship management role with significant client-focused solutions experience
• Strong payments industry experience
• C-suite communication and management skills
• Knowledge and experience within the travel industry (desired)
• Excellent presentation and negotiation skills
• Excellent written and verbal communication skillsExperience in data analytics
• Proven project management skills
• Highly motivated team player
• Creative thinker with a goals-oriented perspective
• Independent, self-motivated, entrepreneurial
• Full professional written and verbal proficiency in English and Portuguese; Spanish desired
• Availability to travel
• Based in Colombia

Core Competencies

Demonstrates expertise in relationship management, client-focused solutions, and data analytics within the payments industry. Proficient in C-suite communication, project management, and developing strategies that enhance merchant performance.

Highest-signal resume keywords

• Relationship Management
• Payments Industry Experience
• Data Analytics
• Project Management
• C-Suite Communication

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Project Management
• Client Account Management
• Business Review Presentation
• Client Integration Oversight

Soft Skills

• Negotiation Skills
• Communication Skills
• Creative Thinking
• Team Player
• Self-Motivated

Industry Keywords

• Merchant Relationships
• Travel Industry Knowledge
• Payments Advisory
• Client Performance Improvement
• Cross-Department Collaboration