Recruiting & Candidate Experience Coordinator

Ascend BPO; Perímetro Urbano Barranquilla; Presencial; COP 23.436.000 - 29.016.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance Bonus

Team-oriented Culture

Career Growth

Descripción de la vacante

Ascend BPO in Barranquilla is seeking a Junior HR Associate to own onboarding and hiring operations for Delivery Associates. You will manage the end-to-end process, ensure compliance, and maintain a smooth pipeline of new hires.

This role requires decisive ownership and proactive execution to support logistics and HR functions. The position emphasizes coordinating background checks, training, and scheduling while aligning with company requirements.

Formación

• Junior level HR Associate with ownership of onboarding and hiring operations.
• Ability to manage end-to-end onboarding, ensuring compliance and smooth pipeline.
• Willingness to take ownership, make decisions, and execute at a high level.

Responsabilidades

• Manage the full onboarding process for Delivery Associates from application to activation.
• Coordinate and track onboarding steps including background checks, training, and compliance.
• Maintain a consistent pipeline of qualified candidates and coordinate interviews.
• Track candidate progress, identify bottlenecks, and communicate with candidates to advance steps.
• Handle terminations, documentation, and system updates.
• Ensure onboarding data is accurate and up to date with company requirements.
• Monitor onboarding processes for delays or compliance issues.
• Coordinate with operations, dispatch, and management teams.
• Publish the weekly employee schedule based on coverage and availability.

Descripción del empleo

Schedule: Full-Time (40–50 hours/week depending on season)

Job Overview

We are looking for a looking for a Junior level HR Associate to take full ownership of our Delivery Service Company onboarding and hiring operations. This role is critical to the success of our company. You will be fully responsible for managing the end-to-end hiring and onboarding process for Delivery Associates, ensuring compliance with company requirements and maintaining a smooth and efficient pipeline of new hires. This is not a basic HR role — we are looking for someone who can own the department, make decisions, and ensure execution at a high level.

Key Responsibilities

• Manage the full onboarding process for Delivery Associates from application to activation
• Coordinate and track all onboarding steps including:
  • Background checks
  • Training scheduling and completion
  • Ensure all candidates meet compliance requirements before activation
• Plus any other duties related to the job
• Maintain a consistent pipeline of qualified candidates
• Coordinate interviews and follow-ups
• Track candidate progress and identify bottlenecks
• Communicate directly with candidates to ensure -completion of all steps
• Handle terminations, documentation, and system updates

Compliance & Accuracy

• Ensure all onboarding data is accurate and complete
• Monitor Company requirements and updates to onboarding processes
• Prevent delays, rejections, or compliance issues
• Manage workers’ compensation claims, including follow-up and resolution

Communication & Coordination

• Act as the main point of contact for all onboarding-related communication
• Coordinate with operations, dispatch, and management teams
• Follow up aggressively with candidates to keep the process moving
• Create, maintain, and publish the weekly employee schedule, ensuring proper coverage based on operational needs, approved time off, and employee availability.

Reporting & Tracking

• Maintain organized records of all candidates and onboarding status
• Provide regular reports on hiring progress, completion rates, and issues
• Prepare documents for annual company audits
• Monitor driver attendance, call-outs, and reliability trends
• Track safety incidents and ensure proper documentation and follow-up

Process Improvement & Ownership

• Identify inefficiencies and suggest improvements
• Take initiative to solve problems without constant supervision
• Maintain organized systems for tracking onboarding and HR processes
• Possibility of getting an Insurance Bonus after 6 months.
• A supportive, team-oriented work culture.
• Exposure to both logistics and HR operations—an excellent career growth track.