Realtime WFM Analyst: Live Staffing & MI Reporting

Atain; Bogotá; Presencial; COP 31.482.000 - 37.710.000; Jornada completa

Descripción de la vacante

ATain is a multinational BPM and technology services company expanding in Colombia. The role focuses on maintaining staffing models, developing MI reporting, and ensuring timely reports for clients in a fast-paced environment.

The position requires full-time commitment, with shifts that rotate, and a focus on accuracy, deadlines, and data-driven decision making. Based in Bogota, it offers a dynamic team and opportunities for growth.

Formación

• Proficient in MS Office and Excel; experience automating Excel reports.
• Strong verbal and written communication skills.
• Familiarity with MS Access; IEX is a plus.

Responsabilidades

• Generate and publish reports hourly/daily/monthly.
• Create reports and templates per process requirements.
• Communicate with end-user clients daily.
• Design and establish new MI reporting modules.
• Meet SLAs and TAT of MI reporting.
• Ensure interval staffing compliance via real-time and trend analysis.
• Control scheduling and Adherence.

Conocimientos

MS Office

Excel automation

MS Access

IEX

Communication skills

Shift flexibility

Attention to detail

Numerical reasoning

Descripción del empleo

ATain is a multinational BPM and technology services company expanding in Colombia. The role focuses on maintaining staffing models, developing MI reporting, and ensuring timely reports for clients in a fast-paced environment.

The position requires full-time commitment, with shifts that rotate, and a focus on accuracy, deadlines, and data-driven decision making. Based in Bogota, it offers a dynamic team and opportunities for growth.