QA Analyst BPO

Lean Solutions Group; Bogotá; Presencial; COP 28.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Lean Solutions Group in Bogotá is seeking a Quality Assurance Analyst for a fully on-site role. You will ensure quality across processes, track KPIs, perform audits, and standardize workflows while supporting initiatives to boost service performance.

The ideal candidate has a bachelor’s degree in a related field, at least 1 year in QA roles, and strong Excel and English skills. This role focuses on data-driven improvement within a dynamic logistics context.

Formación

• Bachelor’s degree in business/quality-related field.
• 1 year of QA experience in QA roles.
• Experience auditing processes, ideally in BPO environments.

Responsabilidades

• Ensure quality assurance and continuous improvement across operational processes.
• Track KPIs, conduct internal audits, and standardize processes.
• Support initiatives that enhance service performance.

Conocimientos

Quality Management Systems

KPI analysis

Advanced Excel

English (Intermediate-Advanced)

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Quality Management

Descripción del empleo

We’re hiring a Quality Assurance Analyst (On-site) – Bogotá

At Lean Solutions Group, we continue growing and are looking for a Quality Assurance Analyst to join our team in a fully on-site role in Bogotá.

About us:

Lean Solutions Group is a leading company providing staffing, technology, and operational solutions for the logistics and transportation industry. We are passionate about building high-performance teams and driving continuous improvement across our operations.

What you’ll do:

In this role, you will ensure quality assurance and continuous improvement across operational processes through KPI tracking, internal audits, and process standardization, while supporting initiatives that enhance service performance.

What we’re looking for:

Academic Background

• Bachelor’s degree (or final semesters) in Business Administration, Industrial Engineering, Quality Management, or related fields.

Experience

• At least 1 year of experience in QA roles (Quality Analyst, QA Coordinator, or similar)
• Experience in auditing processes, ideally within BPO environments

Key Skills & Knowledge

• Knowledge of Quality Management Systems and KPI analysis
• Strong analytical skills and attention to detail
• Experience with process documentation (SOPs, flowcharts, etc.)
• Advanced Excel and office tools
• Intermediate to advanced English level

Soft Skills

• Critical thinking and problem-solving
• Effective communication
• Strong organization and time management
• Results-oriented mindset and teamwork

If you’re passionate about quality, data-driven improvement, and want to grow your career in a dynamic environment—this opportunity is for you.